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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207

Executive Staff

Patrick Jones, Emergency Communications Program Manager

"tasked with liaison duties between BOEC and our law enforcement, fire, rescue and emergency medical service partner agencies within Portland and Multnomah County."

Lisa Turley, Emergency Communications Director

"Lisa believes that the most important task for her as Director is to ensure that the Bureau is prepared to assist the public and partner agency responders during any event that requires a public safety response. To make this culture possible, she and the outstanding staff at BOEC are pursuing a program of accountability..."

Kathie Condon, Emergency Management Program Manager

"...is responsible for providing overall pre-disaster planning, evacuation and other programs such as training and exercises for natural and man-caused disasters that can affect our services..."

Melanie Payne, Emergency Communications Training and Development Manager

"...oversees instructors, certified coaches and supervisors as they promote competency, excellence, and functional skill development."

Lisa St. Helen, Assistant Emergency Communications Operations Manager

"...is responsible for assisting in the management of day-to-day operations on the 9-1-1 Operations floor."

Deneen Hayward, Assistant Emergency Communications Operations Manager

"...is responsible for BOEC's Quality Assurance program. The Bureau, with input from our partner agencies, picks a specific type of call to research to ensure that all current procedures and protocols are being followed."

Gary Bevans, Senior Financial Analyst

"...he lives and breathes numbers - especially our budget numbers. Basically, he is responsible for making sure that we manage the cash we are given at the beginning of the fiscal year..."

Laura Wolfe, Senior Management Analyst

"duties include: project management; Bureau Legislative Liaison...as well as serving as the alternate Emergency Manager for the Bureau and Administrative Public Information Officer (PIO)."

Toni Sexton, Emergency Communications Operations Manager

"...responsible to ensure that her Operations Team meets the Bureau Mission - answering 9-1-1 calls and dispatching the appropriate public safety responders."

Genny Dupre, Business Operations Manager

"...best part of her job is the pride she has in working for 9-1-1, knowing that BOEC is the best Public Safety Answering Point (PSAP) in the country with the most highly skilled and trained employees and supervisors who truly care about what they do and the people they serve."

Murrell Morley, Principal Business Systems Analyst

"...is responsible for managing the Versadex CAD system used by the BOEC call-taker and dispatcher staff, as well as the mobile data terminals (MDT) used by our partner agencies in the field."