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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207

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Archived Articles

2004-05/03 | Voice over Internet Protocol (VoIP)

While VoIP is convenient, quick, and inexpensive, it does come with its own price tag. The cost? Your personal safety!

2005 - 04/11 | National Telecommunications Week

"BOEC proudly honors the men and women who serve as public safety dispatchers (9-1-1) during National Public-Safety Telecommunications Week..."

2006 - 07/04 | Fireworks Safety

“We would like to remind people to be careful, be safe, and be understanding.”

2004-06/03 | Mistaken Amber Alerts by Portland 9-1-1

During a routine practice session earlier this afternoon, employees at the Bureau of Emergency Communications (BOEC) accidentally activated the Amber Alert System several times.

2005 - 02/18 | Media Request Form

BOEC has "...made improvements for media representatives requesting audio recordings from the 9-1-1 system..."

2005 - 09/10 | 9-1-1 Emergency Number Day

"9-1-1 Emergency Number Day is an opportunity for a grateful community to recognize the tremendous contributions our 9-1-1 dispatchers add to our quality of life each and every day. "

2007 - 06/22 | Fireworks and 9-1-1 / Police / Fire

"We would like to remind people to be careful, be safe, and be understanding. Only dial 9-1-1 to complain about fireworks if they are creating a fire hazard or there is an immediate threat to life or property."

2005 - 07/01 | Noisy Fireworks Calls To 9-1-1

Modified response to fireworks calls July 1 to July 5

2006 - 03/21 | Leonard names Lisa Turley Director of 9-1-1 Center

..."Lisa Turley permanently appointed to the position of Director of the Bureau of Emergency Communications... "

2006 - 03/21 | 9-1-1 Hangs Up

"BOEC has a policy that our employees will exercise courtesy at all times and complete calls in a professional manner without rudeness. If problems with a caller develop, they are encouraged to transfer the caller to a supervisor."

2007 - 06/15 | Airplane Crash 9-1-1 Calls

"We were fully staffed this morning, yet we received nearly twice as many calls as we had call takers for. All of the callers were reporting the same incident. And all of the calls came in within three-and-a-half minutes of each other."

Amber Alert

If you hear an Amber Alert, be on the lookout for the child and suspect described in the Amber Alert message.

Community Justice Appreciation Awards

"On April 7, 2004 the Multnomah County Department of Community Justice honored three members of the Bureau of Emergency Communications CAD Team..."

2004-04/06 | Celebrating National Dispatchers' Week

"...second week of April is dedicated to the men and women who serve as public safety telecommunicators."

2004-09/10 | 9-1-1 Emergency Number Day

9-1-1 Emergency Number Day - Annual Telecommunicator Recognition Day

2005 - 05/25 | New 9-1-1 Program Aids Severely Disabled Individuals

"...a notification flag in the 9-1-1 system, which identifies individuals whose disabilities may completely hinder them from safely exiting a dangerous situation without assistance."

2006 - 10/26 | BOEC Receives Top Honors

"Three City of Portland Bureau of Emergency Communications (BOEC) employees were honored at a statewide awards banquet held October 11, 2006."

2007 - 09/11 | 9-1-1 Emergency Number Day

"9-1-1 Dispatchers are true “First Responders.” They help people give birth, stop the bleeding, stay safe until help arrives, provide CPR instructions, help people find resolution to problems and crimes, and so much more..."

2006 - 04/06 | National Public-Safety Telecommunications Week

"BOEC proudly honors the men and women who serve as public safety dispatchers."

2007 - 04/11 | National Public-Safety Telecommunicators Week

"Many people do not stop to think about these seemingly nameless, faceless individuals until they experience an actual emergency themselves. These professionals make the difference between life and death in many instances."

2007 - 07/18| 9-1-1 Dispatcher to Meet the Woman She Helped Save

" Trapped in her smoky upstairs bedroom she called 9-1-1."

9-1-1 Magazine - "Online Briefing Board - Delivering Critical Information to Distpatch Staff the Intranet Way"

Article by Alida Thacher and Bridget Phelan. Posted with permission from Jim Voelkl, Founding Publisher.

Lock Cell Phone Keypads

Failing to lock the keypad on your cell phone can cause needless delays for other emergency calls.

2004-01/15 | Enhanced 9-1-1 for Wireless (Cell) Phones

"Current planning targets the spring of 2004 as the first activation of this technology,..."

2004-07/01 | 4th of July

"By helping 9-1-1 cut down on the number of erroneous calls we receive, you just might be saving a life. The life you help save just may be someone you know and love."

2004-11/25 | Unintentional Cell Phone Calls to 9-1-1

New automated pilot-process should lower 9-1-1 hold times

2005 - 06/23 | Know Your Non-Number Campaign

Greater Metropolitan Portland Emergency Communications Agencies Kick-off a New Public Education Campaign

2006 - 09/11 | Annual Telecommunicator Recognition Day

"September 11th is the date nationally recognized as 9-1-1 Emergency Number Day and recognizes 9-1-1 Dispatchers across the country."