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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207

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Archived Articles

Amber Alert

If you hear an Amber Alert, be on the lookout for the child and suspect described in the Amber Alert message.

2004-11/25 | Unintentional Cell Phone Calls to 9-1-1

New automated pilot-process should lower 9-1-1 hold times

2006 - 04/06 | National Public-Safety Telecommunications Week

"BOEC proudly honors the men and women who serve as public safety dispatchers."

2005 - 04/11 | National Telecommunications Week

"BOEC proudly honors the men and women who serve as public safety dispatchers (9-1-1) during National Public-Safety Telecommunications Week..."

2005 - 02/18 | Media Request Form

BOEC has "...made improvements for media representatives requesting audio recordings from the 9-1-1 system..."

2005 - 06/23 | Know Your Non-Number Campaign

Greater Metropolitan Portland Emergency Communications Agencies Kick-off a New Public Education Campaign

2007 - 04/11 | National Public-Safety Telecommunicators Week

"Many people do not stop to think about these seemingly nameless, faceless individuals until they experience an actual emergency themselves. These professionals make the difference between life and death in many instances."

2004-04/06 | Celebrating National Dispatchers' Week

"...second week of April is dedicated to the men and women who serve as public safety telecommunicators."

2005 - 05/25 | New 9-1-1 Program Aids Severely Disabled Individuals

"...a notification flag in the 9-1-1 system, which identifies individuals whose disabilities may completely hinder them from safely exiting a dangerous situation without assistance."

2006 - 03/21 | 9-1-1 Hangs Up

"BOEC has a policy that our employees will exercise courtesy at all times and complete calls in a professional manner without rudeness. If problems with a caller develop, they are encouraged to transfer the caller to a supervisor."

2007 - 07/18| 9-1-1 Dispatcher to Meet the Woman She Helped Save

" Trapped in her smoky upstairs bedroom she called 9-1-1."

Lock Cell Phone Keypads

Failing to lock the keypad on your cell phone can cause needless delays for other emergency calls.

2004-06/03 | Mistaken Amber Alerts by Portland 9-1-1

During a routine practice session earlier this afternoon, employees at the Bureau of Emergency Communications (BOEC) accidentally activated the Amber Alert System several times.

2004-07/01 | 4th of July

"By helping 9-1-1 cut down on the number of erroneous calls we receive, you just might be saving a life. The life you help save just may be someone you know and love."

2004-09/10 | 9-1-1 Emergency Number Day

9-1-1 Emergency Number Day - Annual Telecommunicator Recognition Day

2005 - 09/10 | 9-1-1 Emergency Number Day

"9-1-1 Emergency Number Day is an opportunity for a grateful community to recognize the tremendous contributions our 9-1-1 dispatchers add to our quality of life each and every day. "

2006 - 03/21 | Leonard names Lisa Turley Director of 9-1-1 Center

..."Lisa Turley permanently appointed to the position of Director of the Bureau of Emergency Communications... "

2006 - 07/04 | Fireworks Safety

“We would like to remind people to be careful, be safe, and be understanding.”

2006 - 09/11 | Annual Telecommunicator Recognition Day

"September 11th is the date nationally recognized as 9-1-1 Emergency Number Day and recognizes 9-1-1 Dispatchers across the country."

2007 - 06/15 | Airplane Crash 9-1-1 Calls

"We were fully staffed this morning, yet we received nearly twice as many calls as we had call takers for. All of the callers were reporting the same incident. And all of the calls came in within three-and-a-half minutes of each other."

2007 - 06/22 | Fireworks and 9-1-1 / Police / Fire

"We would like to remind people to be careful, be safe, and be understanding. Only dial 9-1-1 to complain about fireworks if they are creating a fire hazard or there is an immediate threat to life or property."

2007 - 09/11 | 9-1-1 Emergency Number Day

"9-1-1 Dispatchers are true “First Responders.” They help people give birth, stop the bleeding, stay safe until help arrives, provide CPR instructions, help people find resolution to problems and crimes, and so much more..."

2004-01/15 | Enhanced 9-1-1 for Wireless (Cell) Phones

"Current planning targets the spring of 2004 as the first activation of this technology,..."

2004-05/03 | Voice over Internet Protocol (VoIP)

While VoIP is convenient, quick, and inexpensive, it does come with its own price tag. The cost? Your personal safety!

2005 - 07/01 | Noisy Fireworks Calls To 9-1-1

Modified response to fireworks calls July 1 to July 5

2006 - 10/26 | BOEC Receives Top Honors

"Three City of Portland Bureau of Emergency Communications (BOEC) employees were honored at a statewide awards banquet held October 11, 2006."

9-1-1 Magazine - "Online Briefing Board - Delivering Critical Information to Distpatch Staff the Intranet Way"

Article by Alida Thacher and Bridget Phelan. Posted with permission from Jim Voelkl, Founding Publisher.

Community Justice Appreciation Awards

"On April 7, 2004 the Multnomah County Department of Community Justice honored three members of the Bureau of Emergency Communications CAD Team..."