PO Box 1927, Portland, OR 97207
"Many people do not stop to think about these seemingly nameless, faceless individuals until they experience an actual emergency themselves. These professionals make the difference between life and death in many instances."
9-1-1 Emergency Number Day - Annual Telecommunicator Recognition Day
BOEC has "...made improvements for media representatives requesting audio recordings from the 9-1-1 system..."
"...a notification flag in the 9-1-1 system, which identifies individuals whose disabilities may completely hinder them from safely exiting a dangerous situation without assistance."
While VoIP is convenient, quick, and inexpensive, it does come with its own price tag. The cost? Your personal safety!
“We would like to remind people to be careful, be safe, and be understanding.”
If you hear an Amber Alert, be on the lookout for the child and suspect described in the Amber Alert message.
Modified response to fireworks calls July 1 to July 5
"BOEC proudly honors the men and women who serve as public safety dispatchers."
New automated pilot-process should lower 9-1-1 hold times
Greater Metropolitan Portland Emergency Communications Agencies Kick-off a New Public Education Campaign
"September 11th is the date nationally recognized as 9-1-1 Emergency Number Day and recognizes 9-1-1 Dispatchers across the country."
"We were fully staffed this morning, yet we received nearly twice as many calls as we had call takers for. All of the callers were reporting the same incident. And all of the calls came in within three-and-a-half minutes of each other."
"We would like to remind people to be careful, be safe, and be understanding. Only dial 9-1-1 to complain about fireworks if they are creating a fire hazard or there is an immediate threat to life or property."
"By helping 9-1-1 cut down on the number of erroneous calls we receive, you just might be saving a life. The life you help save just may be someone you know and love."
..."Lisa Turley permanently appointed to the position of Director of the Bureau of Emergency Communications... "
"...second week of April is dedicated to the men and women who serve as public safety telecommunicators."
"Three City of Portland Bureau of Emergency Communications (BOEC) employees were honored at a statewide awards banquet held October 11, 2006."
"On April 7, 2004 the Multnomah County Department of Community Justice honored three members of the Bureau of Emergency Communications CAD Team..."
Failing to lock the keypad on your cell phone can cause needless delays for other emergency calls.
During a routine practice session earlier this afternoon, employees at the Bureau of Emergency Communications (BOEC) accidentally activated the Amber Alert System several times.
"9-1-1 Emergency Number Day is an opportunity for a grateful community to recognize the tremendous contributions our 9-1-1 dispatchers add to our quality of life each and every day. "
"Current planning targets the spring of 2004 as the first activation of this technology,..."
"BOEC proudly honors the men and women who serve as public safety dispatchers (9-1-1) during National Public-Safety Telecommunications Week..."
"9-1-1 Dispatchers are true “First Responders.” They help people give birth, stop the bleeding, stay safe until help arrives, provide CPR instructions, help people find resolution to problems and crimes, and so much more..."
"BOEC has a policy that our employees will exercise courtesy at all times and complete calls in a professional manner without rudeness. If problems with a caller develop, they are encouraged to transfer the caller to a supervisor."
" Trapped in her smoky upstairs bedroom she called 9-1-1."
Article by Alida Thacher and Bridget Phelan. Posted with permission from Jim Voelkl, Founding Publisher.