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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207


Employee of the Month

Employee of the Month

Each month the BOEC Employee Recognition Committee (ERC) distinguishes a BOEC employee for exemplary performance or action as the Employee of the Month.

July’s Employee of the Month is Chelsea, an 8 year veteran with the bureau who was recently promoted to Emergency Communications Supervisor. Prior to her promotion, Chelsea was working a late shift, assigned to the Fire Tactical Radio Operator (TRO) position, processing 9-1-1 calls when she was not assigned to Fire tactical duties. Incoming 9-1-1 calls and radio activity on the operations floor was relatively heavy when she answered a 9-call. Chelsea didn’t know ahead of time what this call would be about, but she answered it knowing that she would be able to process it. The caller was the victim of a heinous crime, and suffering from life threatening injuries. Though extremely difficult, Chelsea was able to professionally and compassionately reassure the victim while gathering critical safety information for responding police, fire and medical personnel. The 9-1-1 call ended when those responders arrived to assist the victim. For Chelsea and the other BOEC employees on duty that morning, new 9-1-1 calls of unknown circumstances were waiting to be processed.

Chelsea was praised by the investigating officers and her co-workers for her compassionate and expert handling of this extremely traumatic call. Her commitment to public safety, BOEC, and her profession is highly valued by the city, her co-workers, and the community we serve.

Thank you Chelsea.

Oregon Not Yet Accepting Text to 9-1-1

Oregon Not Yet Accepting Text to 9-1-1

Text to 9-1-1 has recently come available in parts of the State of Washington.  Oregon does not yet employ text to 9-1-1 from your cell phone.  Oregon is currently under the practice of VOICE FIRST – should you attempt to send a text to 9-1-1 you will receive an immediate reply that you should contact emergency services by calling 9-1-1.

Oregon is working toward an upgrade to its current infrastructure to allow text to 9-1-1 messaging.  The 75 cent emergency tax you pay per month for every device on your cell phone bill will help fund that upgrade.

Until text to 9-1-1 becomes available, you should ALWAYS make a voice call to 9-1-1 if you are able and safe to do so.

Portland 9-1-1 A Collaborative Effort!

links to article and video from EMS World magazine and website

Check out the September 2012 issue of EMS World Magazine which had an article that involved some of our Portland Bureau of Emergency Communications Employees. As it happened, the patient had cameras in his office capturing the event on video