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The City of Portland, Oregon

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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207

Lisa St. Helen, Assistant Emergency Communications Operations Manager

Lisa St. Helen is an Assistant Emergency Communications Operations Manager for the Bureau of Emergency Communications (BOEC).  She has been with BOEC since 1995 and has worked as a police and fire dispatcher, coach, and as a supervisor.  During her tenure as a coach and supervisor she has worked on various committees including Police Dispatch, Fire Dispatch, EMS Dispatch, and Labor/Management.  She also worked with the Multnomah County Sheriff’s Office and BOEC senior management to develop BOEC’s Tactical Dispatcher Response team which responded in the field with the MCSO SWAT team. 

Currently, as the Assistant Operations Manger, Lisa is responsible for assisting in the management of day-to-day operations on the 9-1-1 Operations floor.  Her responsibilities include managing and providing guidance to the Emergency Communications Supervisors, assisting with formulation of bureau policy, ensuring staff compliance with standard operating procedures, and ensuring consistent and timely review of any complaints received.  Additionally, she was instrumental in the successful implementation of the new CAD system and worked with the Police Advisory Team to ensure their needs were met.  She is currently the Chair of the Internal CAD Committee and is the Operations Management representative on the Health & Safety Committee.  Lisa is also a liaison to external Partner Agencies and attends the Central Neighborhood/Business Association meetings.