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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.


  • In-House Training Academy Fall 2016 Geography Field Trip

  • In-House Training Academy Fall 2016 Simulation Training Room

  • In-House Training Academy Fall 2016 Classroom Session

New Recruitment October 10 - 24,  2016  

Emergency Communications Call Taker is the first contact point with the public and is responsible for operating telephone and computer equipment to receive and record requests for police, fire, and emergency medical service; determining the nature and location of service required; and taking the action necessary to ensure that service is provided. Work is often performed under stressful demands for speed and accuracy. Upon hire the call taker works under close supervision until able to demonstrate proficiency in all required aspects of the position. Work is reviewed for the quality of service provided to the public and partner agencies, through the examination of records and on-the-job observation. Experienced Call Takers are required to perform with minimal supervision and may assist in training new operators. The ability to work any shift, on any day, and to work overtime is an essential function of the job. 

Emergency Communications Lateral Police Dispatcher Trainee position for journey level emergency communications dispatchers from other jurisdictions who have gained the skills via training and employment in order to effectively perform dispatching work in the field of emergency communications, with the exception of fire dispatch. Incumbents are responsible for participating in formal classroom training, on–the-job-training, simulation training and directed self-study. Prior to promotion to the police dispatcher classification, incumbents must be able to demonstrate proficiency to operate telephone, use radio and computer equipment to record requests for emergency services, and dispatch police field units; and monitor the status of field units. The ability to work any shift, on any day, and to work overtime is an essential function of the job. Typical shift configurations for experienced employees are four – 10 hour days; employees are not required to report to work on their days off.

The Senior Business Systems Analyst is responsible for working with Bureau of Emergency Communications internal customers to translate business and operational requirements into designs and specifications for workable information technology solutions. The Senior Business Systems Analyst will have program leadership, systems analysis and communications maintenance responsibilities and represent BOEC on the CAD (Computer Aided Dispatch) committee with partner agencies (PPB, PFB, and police and fire agencies within Multnomah County, and the cities of Gresham, Fairview, Corbett, etc.); report on progress on outstanding issues; take change request orders; and work with BTS and Versaterm, the CAD vendor, to resolve issues.

Typing Test

Access to an online typing test

Communications Training Officers

"CTOs ... partner with new trainees during the on-the-job phase of the telecommunicator training program"

Training Process

Length of the Training Program

Compensation Plan

Wages at BOEC

Recruitment Process

Applying for a job at BOEC