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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Training Process

 

Training Process

Once hired, a new Call taking trainee attends a two-week Department of Public Safety, Standards & Training (DPSST) academy in Salem and a ten-week in-house academy to learn basic knowledge necessary to answer/process emergency and non-emergency calls.  Upon successful completion of the basic academy, trainees begin approximately 4 months of on-the-job training in Call taking (police, fire and medical).  Each trainee is assigned to a coach, working that coach's shift and sharing the same days off.  Trainees may work with several coaches during their training program.  During that time, trainees receive daily performance reviews and two-week supervisor reviews to ensure that they are aware of job performance and training needs.  Certified Call takers will have promotional opportunities to train as a Senior Dispatcher certifying in both Police and Fire Dispatch.

Once hired, a Police Dispatch Lateral trainee attends a two-week Department of Public Safety, Standards & Training (DPSST) academy in Salem and a ten-week in-house academy to learn basic knowledge necessary to answer/process emergency and non-emergency calls; and dispatch Police, Fire and Medical responders.  Upon successful completion of the basic academy, trainees begin approximately 9 months of on-the-job training in Call taking (police, fire and medical) and Police Dispatch.  Each trainee is assigned to a coach, working that coach's shift and sharing the same days off.  Trainees may work with several coaches during their training program.  During that time, trainees receive daily performance reviews and two-week supervisor reviews to ensure that they are aware of job performance and training needs. Certified Police Dispatchers will have promotional opportunities to train as a Senior Dispatcher certifying in both Police and Fire Dispatch.