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The City of Portland, Oregon

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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207

Training Process

 

Training Process

Once hired, a new trainee attends a two-week Department of Public Safety, Standards & Training (DPSST) academy in Salem and a ten-week in-house academy to learn basic knowledge necessary to answer/process emergency and non-emergency calls; and dispatch Police, Fire and Medical responders.  Upon successful completion of the basic academy, trainees begin approximately 18 months of on-the-job training in call taking (police, fire and medical) and Police and Fire Dispatch.  Each trainee is assigned to a coach, working that coach's shift and sharing the same days off.  Trainees may work with several coaches during their training program.  During that time, trainees receive daily performance reviews and two-week supervisor reviews to ensure that they are aware of job performance and training needs.  

Heartbleed Security Notice

A serious security vulnerability known as "Heartbleed" was recently discovered in OpenSSL, a popular software library commonly used by many websites on the internet to encrypt communication between a user's computer and a web server.

PortlandOregon.gov is NOT affected by this vulnerability as it does not use the OpenSSL software library. Please rest assured we are dedicated to protecting your security on this website.