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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207

Training Process


Training Process

Once hired, a new trainee attends a two-week Department of Public Safety, Standards & Training (DPSST) academy in Salem and a ten-week in-house academy to learn basic knowledge necessary to answer/process emergency and non-emergency calls; and dispatch Police, Fire and Medical responders.  Upon successful completion of the basic academy, trainees begin approximately 18 months of on-the-job training in call taking (police, fire and medical) and Police and Fire Dispatch.  Each trainee is assigned to a coach, working that coach's shift and sharing the same days off.  Trainees may work with several coaches during their training program.  During that time, trainees receive daily performance reviews and two-week supervisor reviews to ensure that they are aware of job performance and training needs.