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The City of Portland, Oregon

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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207

Deneen Hayward, Assistant Emergency Communications Operations Manager

Deneen Hayward supports Operations in ensuring that the Bureau of Emergency Communications (BOEC) Mission is fulfilled.  Because she has worked here for over 25 years, she has seen many changes and has been present for many conversations and agreements.  Therefore, one of her roles is to provide the archival/historical side of Operations. She is tapped for that knowledge when the Bureau contemplates changes or is looking for interpretation into events. In addition to this Deneen is responsible for BOEC's Quality Assurance program. The Bureau, with input from our partner agencies, picks a specific type of call to research to ensure that all current procedures and protocols are being followed. It is also an opportunity to make recommendations for changes to response and policy if business needs and directives have changed.

The Bureau continues to work on professionalism and Deneen is leading the charge on that. Recorded calls are listened to and evaluated against standards that we have for our employees. These standards are also checked each month in performance reviews that are conducted by the supervisors.

Deneen is also in charge of our Evacuation Procedures and ensuring that our alternate site is ready for use in an emergency and that our staff knows where to go and what to do if necessary.  Deneen believes that working at BOEC has been an amazing experience.   For her, each day is something different and unexpected and no two days are ever exactly alike, which keeps things exciting. Even after working here for over 25 years she can honestly say that she learns something new almost every day, and that’s what keeps the job challenging and has compelled her to stay all these years.