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The City of Portland, Oregon

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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207

Melanie Payne, Emergency Communications Training and Development Manager

Melanie Payne serves as the Emergency Communications Training and Development Manager for BOEC.  She has four major functions in her position: training staff to process 9-1-1/non-emergency calls independently and dispatch responders on calls for service; overseeing professional development training for certified staff; recruitment and hiring for call takers and dispatchers; and coordinating outreach efforts between 9-1-1 and the community.  She oversees instructors, certified coaches and supervisors as they promote competency, excellence, and functional skill development.

Melanie graduated from Arizona State University with a BS in Communication.  Her background includes instructing public speaking and small group communication at Arizona State University; recruiting and managing interns for major corporations; and leading certification and ongoing training efforts for the City of Phoenix Development Services Department.  She is proud to work with extremely talented people who promote and ensure public safety.

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