Enhanced 9-1-1 for Wireless (Cell) Phones 01/15/2004
Most often, when you call 9-1-1 from your home phone the 9-1-1 calltaker is provided with your telephone and location information. This is used to verify your contact information. It also allows for emergency dispatch to those situations where the caller cannot provide information on what is happening. Wireless (cell) phones don't provide the 9-1-1 center with location information. This poses a major obstacle to the calltaker when receiving a call from a distraught caller.
BOEC is actively working with the State of Oregon Office of Emergency Management 9-1-1- Program to finalize the initial installation of location technologies for wireless (cell) phones within its service area. Current planning targets the spring of 2004 as the first activation of this technology, often referred to as 9-1-1 Phase 2 Wireless.
Four of the major wireless carriers have been actively installing the equipment required to deliver the information to the 9-1-1 call center. This is a major investment in time and money to provide the best service possible to citizens in need.