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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207

Lisa Turley, Emergency Communications Director

Lisa Turley, MA, MPA, ENP - has worked at the Bureau of Emergency Communications (BOEC) since May 2002.  She spent the first 3 1/2 years learning about Portland, Multnomah County, and the organization while serving as the Operations Manager and before being appointed Director in January 2006.  Although a native of the Southwest, the heat drove her first to Colorado and Connecticut before she found the perfect place here in Portland.

She began her career in public safety telecommunications way back in 1986, working for the Communications Division of the El Paso Police Department in El Paso, Texas.  Lisa spent time working as a calltaker, dispatcher, supervisor, and assistant operations manager before coming to BOEC.  She holds two Master's degrees - in English and Public Administration; both of which are invaluable for the work she does at BOEC.

Lisa believes that the most important task for her as Director is to ensure that the Bureau is prepared to assist the public and partner agency responders during any event that requires a public safety response.  To make this culture possible, she and the outstanding staff at BOEC are pursuing a program of accountability - - to the public, to the responders, and to each other.  Working with a highly motivated staff striving every day to improve their skills at call taking, dispatching, supervising, managing, and providing the necessary support services - - she believes that BOEC is moving closer and closer to our goal of operating the best 9-1-1 center possible.