Lisa St. Helen is an Emergency Communications Operations Manager for the Bureau of Emergency Communications (BOEC). She has been with BOEC since 1995 and has worked as a police and fire dispatcher, coach, and as a supervisor. During her tenure as a coach and supervisor she has worked on various committees including Police Dispatch, Fire Dispatch, EMS Dispatch, and Labor/Management.
As the Operations Manger, Lisa is responsible for the management of day-to-day operations on the 9-1-1 Operations floor. Her responsibilities include managing and providing guidance to the Emergency Communications Supervisors, assisting with formulation of bureau policy, ensuring staff compliance with standard operating procedures, and ensuring consistent and timely review of any complaints received. Additionally, Lisa has worked to implement new call processing standards for callers suffering mental health crisis. She is currently the Chair of the Internal CAD Committee and is the Operations Management representative on the Health & Safety Committee, External CAD Committee, and Police Dispatch Committee. Lisa is also a liaison to external Partner Agencies and attends the Central Neighborhood/Business Association meetings.