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9-1-1 Bureau of Emergency Communications

Partners in Public Safety. Call 9-1-1: Save a Life, Report a Fire, Stop a Crime.

Phone: 503-823-0911

NON-EMER: 503-823-3333

PO Box 1927, Portland, OR 97207

When to Call 9-1-1

When should I use 9-1-1?

 

Use 9-1-1 to save a life, report a fire, stop a crime. 9-1-1 is the right number to call in an emergency when a prompt response is needed. There could be a fight or an assault occurring right now, a fire burning, or a medical problem occurring now which could be life threatening    call 9-1-1 - save a life - report a fire - stop a crime

  

Use 9-1-1 to save a life, report a fire, stop a crime. 9-1-1 is the right number to call in an emergency when a prompt response is needed. There could be a fight or an assault occurring right now, a fire burning, or a medical problem occurring now which could be life threatening.

The person who answers your 9-1-1 call is a trained dispatcher. They will ask you questions to determine what kind of help you need - Fire, Police, or Medical. Be prepared to state the nature of the emergency, and please answer all the questions. Answering questions does not delay response. As they ask their questions, keep your answers as short and direct as possible.

Questions could include:

  •  
    • What happened?
    • What is the location?
    • Where are you calling from?
    • What is your name?
    • What is your phone number?

While on the phone with the call taker, EMERGENCY help is being dispatched. Staying on the line, if asked to do so, will NOT delay help from responding units. If it is possible and does not compromise your safety, do not hang up the phone until the 9-1-1 call taker says it is okay to hang up.

What if I call 9-1-1 by mistake?

Please stay on the line if you call 9-1-1 by accident, and tell the dispatcher that everything is OK. If you do not stay on the line we may have to send a police officer to your home to make sure there is not a problem.

When should I use the non-emergency number?

503-823-3333 is a ten digit non-emergency number which you can dial 24 hours a day in Multnomah County for non-emergency help. Using the non-emergency number keeps 9-1-1 available for true emergencies.

Some examples of times when you should call 503-823-3333 are:

  •  
    • Your house or car was broken into yesterday.
    • Your runaway child has returned home.
    • You need to add additional items to the burglary report you made last week.
    • Your car was stolen sometime overnight.
    • Someone stole your bike while you were at school.

Are there times when I shouldn't call either number?

Yes.  If you have a general question regarding Police Bureau services or are unsure who to call with your non-emergency question, visit www.portlandpolice.org, or check your telephone directory for the number of the precinct nearest you. 

Sometimes we receive calls from someone who just doesn't know who to call, or who can't find the right phone number. People call to get directions, to obtain road or weather conditions, to report a power outage, or because they are having trouble finding a phone number in the phone book. These are not 9-1-1 calls, and they are not appropriate calls for the non-emergency number.

A quick response in an emergency depends upon each of us using the emergency system and the non-emergency number properly.