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Archives & Records Management

Office of the City Auditor

phone: 503-865-4100

email: parc@portlandoregon.gov

1800 SW 6th Ave, Suite 550, Portland, OR 97201

More Contact Info

4002 - Operations

4002-01   Master 24-Hour Audio Tapes Records

Series is created to record all incoming calls and radio transmissions.  Series documents 911 operators interaction with user agencies and public.  Series consists of tapes/digital recordings of conversations between Emergency Communications operators and other personnel.

Retention: 3 years
Record Copy? Yes
Confidential? Yes
Authorization: OAR 166-200-0145(6)
Vital Record? No

 

4002-02   Inquiry Records

Series is created to document and track inquires into the operational performance of the 911 system.  Records are maintained in the Integrated Research and Inquiry System (IRIS) Series is used to undertake a review on the performance and operation of the emergency system.  Record may include complainant/intake form, correspondence, memos, copies of voice tapes, printouts, interviews and other related information.  Series includes information on how incident was handled and actions taken.

Retention: 3 years.
Record Copy? Yes
Confidential? Yes
Authorization: OAR 166-200-0145(10)
Vital Record? No

 

 

4002-04   Quality Assurance Reports 

Records document the evaluation, analysis, and assessment about the performance and quality of services provided by the 9-1-1/public safety answering point system. Records may include but are not limited to system evaluations, system performance reports, satisfaction surveys and questionnaires, quality improvement reports and recommendations, quality assurance committee minutes, and related documentation.

Retention: 3 years.
Record Copy? Yes
Confidential? Yes
Authorization:  OAR 166-200-0145(10)
Vital Record? No

 

 

4002-05   Briefing Records

Electronic “RollCall” system used by the bureau to track the dissemination of information.  Records document internal communication between supervisors and shift workers or between staff on different shifts to alert them to problems, issues, or activities. Records may include but are not limited to briefing logs, teletype messages, and bulletins from other agencies.

Retention: 3 years.
Record Copy? Yes
Confidential? Yes
Authorization: OAR 166-200-0145(1)
Vital Record? No