TTY : 503-823-6868
1900 SW 4th Ave, Portland, OR 97201
March 5, 2014. The Portland City Council voted unanimously in support of an Ordinance to add 18 fee-supported positions to the Bureau of Development Services (BDS) current budget to address workload and service level needs. Since 2011, the gradual economic recovery in Portland has led to increased permit and land use applications and associated permit revenue. In order to maintain turn-around goals for permit and land use applications in light of workload increases, the BDS will start hiring for these positions immediately, increasing staffing prior to the summer construction season. An additional benefit will be reopening the Development Services Center (Permit Center) on Mondays and all day on Friday, later this Spring.
“This Ordinance allows the BDS to recruit and train staff in time to meet our summer workload requirements,” said BDS Commissioner Amanda Fritz. “Historically, positions like these would have waited until the start of the next Fiscal Year (July1) to be added to the Bureau’s budget, which doesn’t meet BDS’ hiring and customer service needs”. BDS Director Paul L. Scarlett stated, “Our customers and the community have been asking for us to reopen the permit center for the full week since we were forced to close it on Mondays in 2010 due to shrinking revenues. Council’s approval of these positions will allow us to bring back this valuable service and provide improved staffing to meet increasing workload levels”.
Eight of the positions are targeted for expansion of the Development Services Center’s hours of operations – reopening Mondays and allowing customers to apply for, and have building permits reviewed, on Friday afternoons. The Development Services Center provides a one-stop location for development-related information and services for customers and the community. The expansion of hours of operations is anticipated to occur in mid to late Spring 2014. The remainder of the positions will maintain or improve current building permit and land use review turn-around timelines and services, to accommodate steady construction industry growth in Portland.
Contact: Ross Caron, BDS Public Information Officer, firstname.lastname@example.org / 503.823.4268
Contact: Ross Caron, Bureau of Development Services 503-823-4268 | Customer Advisory | November 5, 2013
The Bureau of Development Services is acting on its commitment to provide regular and timely information to customers on service level changes. Due to the Veterans Day Holiday on November 11th, City Offices including the Bureau of Development Services will be closed. This observance of the Veterans Day Holiday, and mandatory code training classes for both Residential and Commercial Inspections Staff, may cause increased inspection delays or set-overs during November 12 – 15, 2013.
This is a temporary situation, and the potential increase in inspection delay or set-overs will be partially dependent on the number of inspections requested by permit holders.
The Bureau will assess inspection requests daily, and approve overtime if necessary to accommodate unaddressed inspection requests. We appreciate the understanding and patience of our customers and community while we work through this temporary service level change.
Contact: Ross Caron, Bureau of Development Services 503-823-4268
Over the last year, a number of City Bureaus have transitioned their websites over to the new Portland Refresh/portlandoregon.gov web layout. BDS is scheduled to go over to the new layout next Tuesday, October 8, 2013.
The new BDS website layout will maintain:
When you first visit the new BDS website layout, you may receive a pop-up window alerting you of the change. In addition, the top of the new layout will include a “BETA” symbol with an option to submit feedback.
Why are we doing this?
The Bureau of Technology Services (BTS) worked with bureau and community stakeholders to modernize the City’s website and make it more user-friendly approximately 4 years ago. The outcome of this process was the Portland Refresh Project. Its intention was to create an active, accessible, consistent City web site where people can easily find information and conduct e-government transactions like paying a bill, applying for a license or submitting a form.
Some of the new features specifically improve:
Thank you for your patience as we launch the new website.
As we head into the rainy season, ground-disturbing work on all properties located in the Balch Creek and Forest Park Subdistricts of the Northwest Hills Plan District must end. Exposed earth must be covered and stabilized by October 1.
All construction activity, including sewer, water and utility trenching which exposes soil to stormwater is prohibited between October 1 and April 30. Call the Planning & Zoning section the Bureau of Development Services, 503-823-7526 with questions.
Projects in other areas of the City must comply with Title 10 Erosion Control Regulations. In most cases, construction activity may continue, but wet weather erosion control measures are required and temporary ground cover must be provided on exposed soils between October 1 and April 30.
If your construction team would benefit from some additional erosion control training or a refresher course, check with these or other training providers:
FOR IMMEDIATE RELEASE
July 2, 2013
Contact: Kareen Perkins, Bureau of Development Services 503.823.3622
Effective July 9, 2013, the Bureau of Development Services’ (BDS) Permit Center will be expanding its hours of operation to add two additional full days for permit activities. For the past year, Tuesdays have been the one full day per week for the review and issuance of building permits. The other times that were available to customers to apply for permits were in the mornings on Wednesdays through Fridays. The recovery in the economy has allowed BDS to hire additional staff making it possible to now add Wednesdays and Thursdays from 8:00 a.m. to 3:00 p.m. as full days for applying for building permits.
On Fridays, permit related work remains the focus from 8:00 a.m. – 12:00 p.m., with general questions being addressed after 12:00 p.m. The Permit Center will remain closed on Mondays. The increase in hours from one to three full days per week will provide customers with more options to visit the Permit Center, apply for building permits and conduct business.
Another change in the Permit Center that will also take effect on July 9th is the addition of a new “Questions Only” Box. This new routing system will allow staff to meet with customers throughout the day who only have general questions, as opposed to being available mainly in the afternoons, as was the case for the past four years.
Director, Paul L. Scarlett said “I am very pleased to offer extended hours in the Permit Center for permit application and issuance. This change, along with increased capacity to respond to general questions, are major improvements in the bureau’s operations that will benefit all our customers.”
Commissioner Amanda Fritz has been in charge of BDS since June 4, 2013. She said, “The bureau is committed to achieving the necessary balance between providing appropriate service levels while remaining cost effective for all the programs supported by BDS.”
To learn more about this change or other programs or services, please visit the bureau’s website at www.portlandoregon.gov/bds.