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Development Services

From Concept to Construction

Phone: 503-823-7300

Email: bds@portlandoregon.gov

1900 SW 4th Ave, Portland, OR 97201

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BDS Service Updates


Holiday Closure: Labor Day, Monday, September 7, 2015

BDS Service Level Update

Service Level Update: 
Holiday Closure: Labor Day, Monday, September 7, 2015

Recognizing our business and community partners’ reliance on the services and resources we provide, the Bureau of Development Services (BDS) is providing advance notice of an upcoming 
Holiday closure.

The Bureau of Development Services offices will be closed on Monday, September 7, 2015 in Observance of Labor Day.

Access to BDS Permits Online for simple residential trade permits (electrical, mechanical, and plumbing) will be available through our website. http://www.portlandoregon.gov/bds/42781.

Temporary Discontinuation of IVR Credit Card Payment Option

BDS Service Level Update

Service Level Update: 
Temporary Discontinuation of IVR Credit Card Payment Option

August 28, 2015. The City of Portland is currently responding to a Payment Card Industry (PCI) audit. In efforts to mitigate issues identified in the audit findings, some Bureau customers will experience an interruption to the services that involve credit card payments. As part of these efforts, the Bureau of Development Services (BDS) is working with its credit card payment vendor to improve the security features of our system, protect our customer’s personal and financial information, and reach compliance for future PCI Audits. This work will temporarily impact the ability to pay for additional inspections using the Interactive Voice Request (IVR) system and Building Code Appeals. 

Starting September 1, 2015: 

Improvement to our credit card payment system is scheduled to be completed in January 2016. BDS will then resume payment features through the IVR system.
 
While these services are not available:

  • Customers who have requested the allotted number of inspections for their permit and need to purchase additional ones must call 503-823-9291 to arrange purchase of the additional inspections. After making these arrangements, payment must be made in the BDS offices at the Development Service Center (DSC) or by mailing a check in to BDS Offices. To call for hours of operation of the DSC phone 503-823-7310, and select option 1. Customers will not be able to pay for additional inspections using the IVR system

  • Building Code Appeal Fees can be paid by mailing a check to the BDS offices at the address listed on the form, or accepted at the 5th floor reception area at 1900 SW 4th Avenue. If paying in person, a check can be dropped off between the hours of 8am to 5pm. If payment is to be made by credit card, please visit during the Development Services Center hours of operation. Please see the Building Code Appeal webpage for details. 

BDS recognizes our business and community partners’ reliance on the services and resources we provide, and apologize for any inconvenience this temporary change in service creates. For more information contact Ross Caron, BDS Public Information Officer at Ross.Caron@portlandoregon.gov or 503-823-4268.

Wait times in the Development Services Center (DSC)

BDS Service Level Update

Service Level Update: 
Wait times in the Development Services Center (DSC)

BDS is experiencing an overall increase in customer traffic in the DSC of 15% to 25% on a weekly basis from levels of a year ago.

This continued heavy volume of permitting activity is currently peaking on Tuesdays and Fridays, and is resulting in longer than usual wait times to see all plan review staff on those days.

Customers may experience reduced wait times by arriving early in the day on Mondays and Wednesdays.

Please consider this as you plan your next visit to the DSC.

To learn more about the Bureau of Development Services please visit us online at www.portlandoregon.gov/bds.

Please subscribe to receive other Bureau of Development Services notification.

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Holiday Closure Friday, July 3, 2015: Observance of Independence Day

BDS Service Level Update

Service Level Update: 
Holiday Closure Friday, July 3, 2015: Observance of Independence Day

Recognizing our business and community partners’ reliance on the services and resources we provide, the Bureau of Development Services (BDS) is providing advance notice of an upcoming Holiday closure.

The Bureau of Development Services and Interagency Offices will be closed on Friday, July 3, 2015 in observance of Independence Day, July 4, 2015

The Development Services Center (DSC) and Permitting Services hours are below. The DSC doors open at 7:30 AM for permit set-up.

Monday (June 29)        8:00 am – 3:00 pm
Tuesday (June 30)       8:00 am – 3:00 pm
Wednesday (July 1)     8:00 am – 3:00 pm
Thursday (July 2)       8:00 am – 12:00 pm
Friday (July 3)              closed

Access to BDS Permits Online for simple residential trade (electrical, mechanical, and plumbing) are available through our website. http://www.portlandoregon.gov/bds/42781 seven days a week, 24 hours a day.

Due to the holiday there may be a higher than normal volume of permitting customers and inspection requests on Monday, July 6. BDS thanks you in advance for your patience.

To learn more about the Bureau of Development Services please visit us online at www.portlandoregon.gov/bds.

Residential Inspections Posting Daily Inspection Schedules Online, Increasing Inspection Efficiencies

BDS Service Level Update

Service Level Update: 
Residential Inspections Posting Daily Inspection Schedules Online,
Increasing Inspection Efficiencies

Beginning May 1, 2015, the Bureau of Development Services Residential Inspections is launching an online customer inspection notification system that will replace daily telephone calls residential inspectors currently make informing customers of their two hour inspection window. This change is an effort to enhance efficiencies, streamline processes and increase the number of daily inspections performed.  

Residential Inspection customers will:

The online posting of daily two-hour inspection windows will increase access to important information that tenants, homeowners and contractors need to schedule their day around building permit inspections. It is estimated that this change will save each of the approximately 20 Inspectors one hour a day in time currently being spent making telephone calls, which will allow each inspector to perform an additional four inspections a day.  

No online access?  Customers without online access can call the Residential Inspections support staff after 8:15 AM at 503-823-7388.

Scheduling an Inspection?  All other residential inspection processes for scheduling a Residential Permit Inspection remain the same:

  • Customers will call the automated Inspection Request (IVR) line 503-823-7000 and enter the code associated with the requested inspection.
  • Customers will have the ability to leave instructions regarding lockbox codes, plan locations and the location of the sign off card in a voicemail when scheduling for inspection through the automated Inspection Request (IVR) phone line at 503-823-7000.

This change does not impact the Bureau’s Field Issuance Remodel (FIR) program or Commercial inspections.