TTY : 503-823-6868
1900 SW 4th Ave, Portland, OR 97201
Service Level Update:
Submitting Plans before July 1, 2012
As we come to the close of the current fiscal year, and an anticipated increase in fees beginning July 1, 2012, we understand our customers desire to complete the submittal of plans prior to the year end. BDS will be providing additional hours each week during June to help you achieve your goal of having a complete permit submittal and paying intake fees prior to July 1, 2012. Consistent with the remainder of the year, acceptance of projects is contingent upon meeting all minimum submittal requirements prior to intake. Fees must be paid prior to close of business at 4:00 PM on June 29, 2012.
To assist our customers manage the timely submittal of their projects, we are providing additional staff in the DSC for permit set up and pre-submittal plan screening by a Technician on Thursday and Friday afternoons from 1:00 - 3: 00 p.m. the weeks prior to fiscal year end (6/7 & 8, 6/14 &15, 6/21 & 22). This may allow you to avoid any last minute permit deficiencies when you arrive to submit your projects during our regular plan submittal hours (8:00 a.m. to 12 noon Tuesday - Friday).
We will also expand our hours to set up New Single Family Submittals (NSFR) to Tuesday, Thursday and Friday afternoon’s from 1:00 to 3:00 p.m. through June 22, 2012. If your NSFR submittal has been deemed complete and intake fees have been paid by Friday, June 29, 2012 your permit will be charged our current 2011-12 fees (even if your NSFR appointment occurs in July). Please note: Customers who have permitted a NSFR within the past year can "drop off" their plans on the Second Floor in Permitting Services prior to 3:00 p.m. on Friday, June 22, 2012. This will allow us enough time to screen the plans and contact you with the intake fees owing. Fees must be paid prior to July 1, 2012.
Please arrange your schedule and plans now to attend one of these afternoons if you have any questions regarding a complete submittal or visit us ahead of the rush. The minimum submittal standards for residential projects are also available on our website at http://www.portlandonline.com/bds/index.cfm?c=45062 and for commercial projects at http://www.portlandonline.com/bds/index.cfm?c=45054&a=92699.
Service Level Update Document:
Permitting Services and Plan Review / Planning and Zoning Divisions
April 20, 2012. The Bureau of Development Services (BDS) strives to maintain the highest level of service level possible, coordinating our limited resources to ensure the valued and critical services we provide to customers are timely. We periodically review and evaluate the services provided and make adjustments as needed. We have recently completed a review and evaluation of the DSC Will Call Service (temporary plan/document storage service). We found that it is utilized by a limited number of customers and does not warrant the additional staff time and logistics required to maintain the service.
Effective May 1, 2012, BDS will discontinue providing temporary plan/document storage for customers in the Development Service Center (DSC). Any plans/Documents that are currently located in Will Call must be retrieved prior to June 1, 2012. Plans/Documents will need to remain with the customer prior to submittal, and in Document Services from submittal through issuance.
We appreciate the understanding and patience of our customers as we continue to focus on efficiently providing our core services and functions.
If you have any questions or concerns, please contact Ross Caron at email@example.com or (503) 823-4268.
Service Level Update Document:
Neighborhood Inspections/Compliance Services Section
Enforcement / Complaint Operational Changes and Priorities
February 17, 2012. The Neighborhood Inspections & Compliance Services Section operates Zoning, Noise, Work without Permit, Dangerous Buildings, Signs & A-Boards, Nuisance, Housing, Derelict Buildings, Exterior Maintenance Requirements on non-Residential Structures and Chapter 13/Systematic Inspection enforcement programs. Due to a sharp reduction in inspection staff in 2009, it became necessary to prioritize the various types of complaint investigation and enforcement cases that will be performed. This allows us to focus existing resources on the most critical areas of compliance work relative to fire, life safety, health, sanitation, environmental and neighborhood livability. As more inspection resources are added, previous service levels will be restored.
CONTINUING POLICY AND PROCEDURAL CHANGES
The following policy and procedure changes remain in effect:
ENFORCEMENT / COMPLAINT PRIORITIES
It is necessary to prioritize various enforcement/complaint types in order to effectively process the most critical cases with reduced resources. The Neighborhood Inspections & Compliance Services Section has developed a 3 category system to assign enforcement resources. Priority 1 is the most urgent cases and Neighborhood Inspections& Compliance Services will continue to respond to these situations. Priority 2 is less urgent and Neighborhood Inspections & Compliance Services will attempt to respond as resources allow. Priority 3 is a low priority and no enforcement/compliance action will be taken at this time.
The priority factors include (in ranked order):
Type of Property
1st – Rental Properties
2nd – Vacant Properties
3rd – Owner Occupied Properties
Type of Issue or Concern
1st – Fire / Life / Safety concerns
2nd – Health concerns
3rd – Environmental concerns
4th – Impact to the community
Based on the priority factors listed above, enforcement resources will be assigned to the different enforcement case types performed by the Neighborhood Inspections & Compliance Services Section. The priority list below contains examples for the various enforcement case types and is not an exhaustive list of all enforcement situations or priorities. The Neighborhood Inspections & Compliance Services Section will monitor workload based on the priority list below and adjust priorities as needed. As additional resources become available, the Neighborhood Inspections & Compliance Services Section should be able to respond to more complaints, including priority 3 cases.
Priority 1 - Imminent Health and Safety Hazards, Serious Code Violations, and Environmental Protection
Housing - Full Service level restored July 1, 2011 – Investigating all Housing & Non-Residential Structure exterior maintenance requirements
Priority 2 - Code Violations and/or Conditions Adversely Impacting Quality of Life
Priority 3 – Less Significant Neighborhood Impact and/or No Code Compliance Action taken
Nuisance / Disabled Vehicles
If you have questions, you may contact Enforcement Program Manager Mike Liefeld at (503) 823-7332.
Service Level Update Document:
Sign Code Permitting Process and Contact Information
February 2, 2012. A year ago BDS updated City of Portland Sign Code program implementation responsibilities, since then staff has continued to evolve and improve the process for submittal, review and issuance of sign related permits and implementation of the Sign Code. Listed below are the major changes that have helped streamline the permitting system:
Dedicated Sign Code Email Address and Telephone Number
Applicants now have a dedicated sign code inquiry email address and phone number to ensure that your questions are received by the correct staff and responded to in a timely manner. Currently, BDS is able to respond to emails and voicemails within 48 hours.
|Email: firstname.lastname@example.org||Phone: (503) 823-7996|
Time Certain Appointments for Sign Code General Questions
Applicants are now able to schedule time certain appoints with a BDS sign code specialist. To learn more or apply for an appointment visit our DSC Appointments Webpage or contact the Sign Code Program by phone or email. Time Certain Appointments are 30 minutes in length and require a fee of $75.
Simplified Standard Applications for Sign Permits
Minimum submittal requirements for Sign Permit Application are established in Title 32 and allow for efficient permit review. The primary submittal requirements are listed below, and when provided at the time of application, allow for timely permit review. To obtain additional information regarding the sign permit process, or to access the Sign Code, please visit www.portlandonline.com/bds/index.cfm?c=36686.
Outdoor Advertising Sign Permit Applications
Typically, all changes to existing signs that are on or visible from State Highways require both City of Portland and State of Oregon review and approval. Regulations adopted by the Oregon Department of Transportation require a State of Oregon Outdoor Advertising Sign Permit Application to be completed by the applicant and then the local jurisdiction prior to submittal to the State. BDS will process these forms within 30 working days of submittal and a fee for research and staff time will be charged (see Land Use Compatibility Statement [LUCS]). This fee will be effective on 02/01/12.
Service Level Update: Inspection Services Division
Roll-Over Policy Update - 1/31/12
ROLL OVER POLICY
For those permit inspections that cannot be completed on the day requested, the caller (as identified in the building permit) will be notified via telephone no later than 9:00 AM on the day of the requested inspection to confirm the inspection has been rolled-over.
Note: Inspections that are rolled over will take a higher priority the next business day.
The IVR message has been updated as follows:
"Due to current staffing levels and fluctuating workloads, we are currently unable to assure next day services for all called inspections. If we are unable to perform the requested inspection, your request will be moved into the next available business day. This may result in a single day delay for some projects. Please note you will be notified by 9:00 AM if your inspection has been rolled over to the next day. The rolled over status will be input to the IVR system. We are sorry for any inconvenience this may cause and thank you for your understanding."
If you have questions please contact Jim Nicks, Inspection Services Manager at 503-823-1054.