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Development Services

From Concept to Construction

Phone: 503-823-7300

TTY : 503-823-6868

1900 SW 4th Ave, Portland, OR 97201

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BDS Service Updates

DSC Hours of Operation Expanded to Mondays – All Services Available

Development Services Center and Permitting Services Customer Advisory: Hours of Operation Expanded to Mondays – All Services Available

BDS Service Level Update

April 21, 2014

Service Level Update:

Development Services Center and Permitting Services Customer Advisory: Hours of Operation Expanded to Mondays – All Services Available

 

Starting Monday, April 28, 2014, the City’s Development Services Center (DSC) will be re-opened on Mondays and offering all permitting and land use services during our business hours.  The following table and bullets provide information on these changes.

Table of Development Services Center Hours and Services as of Monday, April 28, 2014
DSC Services Monday Tuesday Wednesday Thursday Friday
Building permit submittal
Building Permit review
8:00 AM to 3:00 PM 8:00 AM to 3:00 PM 8:00 AM to 3:00 PM 8:00 AM to 2:00 PM 8:00 AM to 3:00 PM
New One & Two Family permit intake 8:00 AM to 2:00 PM 8:00 AM to 2:00 PM 8:00 AM to 2:00 PM 8:00 AM to 1:00 PM 8:00 AM to 2:00 PM
Trade Permits, Records, Sign Permits 8:00 AM to 3:00 PM 8:00 AM to 3:00 PM   8:00 AM to 3:00 PM   8:00 AM to 2:00 PM   8:00 AM to 3:00 PM  
General Life Safety & Zoning questions   8:00 AM to 3:00 PM 8:00 AM to 3:00 PM 8:00 AM to 3:00 PM 8:00 AM to 2:00 PM 8:00 AM to 3:00 PM
BDS Interagency partner services – Water, Transportation, BES 8:00 AM to 3:00 PM 8:00 AM to 3:00 PM   8:00 AM to 3:00 PM 8:00 AM to 2:00 PM 8:00 AM to 3:00 PM

The following bullets provide details on the hours of operation and services at the Development Services Center (DSC) and Permitting Services:

  • The DSC doors open at 7:30 AM for building permit screening and set up. Starting Monday, April 28, 2014, the DSC will expand hours to include Mondays from 8:00 AM until 3:00 PM for the intake and processing of trade, building, site development, and zoning permits and for answering general permitting questions.
  • Permitting Services will expand hours to include Mondays from 8:00 AM until 3:00 PM for responding to checksheets, updating drawings, and to pick up your approved permit.
  • BDS Interagency partners co-located in the DSC (Water Bureau, Portland Bureau of Transportation, and Bureau of Environmental Services) are also expanding the services they offer in the DSC to include Mondays from 8:00 AM - 3:00 PM.
  • The DSC and Permitting Services will close Thurs at 2:00 PM for staff meetings.
  • New Single Family Residence (NSFR) Permit screening and set-up hours are Monday, Tuesday, Wednesday, and Friday from 8:00 AM - 2:00 PM, and Thursday from 8:00 AM – 1:00 PM. NSFR Permits apply to new 1 and 2 Family Dwellings, detached Accessory Dwelling Units (ADU’s), and placement of manufactured homes on individual lots.

ITAP Service Level Update #2: (Public Works and Sanitation Permits)

Service Level Impacts as City Staff Participate in Upgrade to Permitting and Case Management System

BDS Service Level Update

ITAP Service Level Update #2:

(Public Works and Sanitation Permits)

Service Level Impacts as City Staff Participate in Upgrade to Permitting and Case Management System

 

March 10, 2014. The Bureau of Development Services (BDS) strives to maintain the highest level of service possible, coordinating our resources to ensure the valued and critical services we provide to our customers and to the community are timely. 

The Information Technology Advancement Project (ITAP), a BDS sponsored project to upgrade the City’s current legacy permit and case management software system, was started in July 2013. The goal of ITAP is to move the City's development review process to a paperless web-based system, with a scheduled go-live date of Winter 2015/16. The project will bring increased efficiencies and customer services to the City’s development review process. 

Service Level Goals and Turnaround Timeline Impacts

Work on ITAP will have intermittent impacts on meeting service level goals and turn-around timelines for the City’s land use, plan review and inspection programs as staff dedicate time to advance the project’s design, development, testing and training phases. BDS and its interagency partners are committed to pro-actively communicating the timeframes and the duration of service level impacts caused by ITAP to both our employees and customers. BDS and its interagency partners will work collaboratively to explore options to maintain our service level commitments as ITAP moves forward. 

The ITAP design phase will occur throughout 2014. For the next two months, ending April 30th, staff will be working on the design of the module related to public works permitting and sanitation permits. During this time frame there will be delays in the City response to public works, building, and sanitation inquiries, permit applications, and inspections. 

ITAP Website

For more information, please visit the ITAP website, which includes detailed descriptions of the project schedule and a feedback form for submitting questions and comments. We invite you to submit your input to us via the website.  

Contact:

Ross Caron, BDS Public Information Officer: ross.caron@portlandoregon.gov or (503) 823-4268

Bureau of Development Services restates requirements for Clean Plan Submittal

BDS Service Level Update

Service Level Update:

Bureau of Development Services restates requirements for Clean Plan Submittal

 

The Bureau of Development Services announced June 1, 2012, its ITAP Digitization program was scanning all issued permits. As we continued with this program it was found the technology required to make our records and permits available digitally to the public malfunctions and/or is damaged when scanning permit plan documents that include taped/glued/stapled items. 

As a result the Bureau of Development Services can no longer accept any items that are taped, stapled or glued onto the plan sets in-lieu of redlines or full sheet corrections. The Bureau has long had a “no color” policy which prohibited colored ink and photographs on drawings (with the exception of red pen or red permanent marker corrections); this policy will continue as the Bureau can not provide the resources to reproduce color documents, the digital memory resources required to scan full color plans, nor the additional staff resources required to scan (color plan sets take significantly longer to scan).   

When submitting corrections to permit plans please remember BDS cannot accept documents that contain; 

  • Taped or glued items including labels, stickers or adhesive papersHighlighterGreyscale scanned
  • Greyscale drawings
  • Highlighter
  • Color line representation (with the exception of limited red pen or red permanent marker corrections)
  • Photographs used to demonstrate a requirements of codeColor PhotoColor Drawings
  • Paper stapled to documents in lieu of redlines or updated full sheet

If you have a document with any of these items you will be required to make photo copies of the sheet(s) in order to submit a “clean” set of plans. The Bureau still asks for hand drawn changes to plans to be marked with red pen or marker to indicate changes or updated sections to your plans.

More information can be found in our brochure “How to Update Your Plans in Response to a Checksheet”.

Service Level Impacts as City Staff Participate in Upgrade to Permitting and Case Management System (ITAP)

BDS Service Level Update

 Service Level Update:

Service Level Impacts as City Staff Participate in Upgrade to Permitting and Case Management System

 

February 6, 2014. The Bureau of Development Services (BDS) strives to maintain the highest level of service possible, coordinating our resources to ensure the valued and critical services we provide to our customers and to the community are timely.

The Information Technology Advancement Project (ITAP), a BDS sponsored project to upgrade the City’s current legacy permit and case management software system, was started in July 2013. The goal of ITAP is to move the City's development review process to a paperless web-based system, with a scheduled go-live date of Winter 2015/16. The project will bring increased efficiencies and customer services to the City’s development review process.

Service Level Goals and Turnaround Timeline Impacts

The ITAP design phase will occur throughout 2014. For the next two months, ending March 31st, staff will be working on the land use cases and trade permit design. During this time frame there will be delays in the City response to land use review cases, trade permit applications, public works & building permits and inspections.

Work on ITAP will have intermittent impacts on meeting service level goals and turn-around timelines for the City’s land use, plan review and inspection programs as staff dedicate time to advance the project’s design, development, testing and training phases. BDS and its interagency partners are committed to pro-actively communicating the timeframes and the duration of service level impacts caused by ITAP to both our employees and customers. BDS and its interagency partners will work collaboratively to explore options to maintain our service level commitments as ITAP moves forward.

ITAP Website

For more information, please visit the ITAP website, which includes detailed descriptions of the project schedule and a feedback form for submitting questions and comments. We invite you to submit your input to us via the website. 

Contact:

Ross Caron, BDS Public Information Officer: ross.caron@portlandoregon.gov or (503) 823-4268.

Noise Control Office is Moving!

8/27/13

BDS Service Level Update

Noise Control Office has Moved!

As part of Mayor Hales Fiscal Year 2013-2014 budget process (effective July 1), the Noise Control Office was formally assigned to the Office of Neighborhood Involvement (ONI). This change is a way to improve coordination between the Livability Programs which are implemented by ONI, such as the Liquor License program.

Effective September 3, 2013, all Noise Control Office duties will be performed by the Office of Neighborhood Involvement (ONI). The Noise Hotline 503-823-7350 and their services will remain the same:

  • Noise Variance Applications
  • Noise complaint inquiries
  • Monthly Noise Review Board Meetings
  • Noise Meter check-out

Please visit Office of Neighborhood Involvement for all Noise Control Office services, questions or concerns. They are located on the first floor of City Hall,Suite110:

Office of Neighborhood Involvement

Noise Control Program

1221 SW 4th Ave, Suite   110

Portland,OR 97204

Visit their website for more information at: http://www.portlandoregon.gov/oni/noise.