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Bureau of Development Services Creates Hotline for Code Enforcement Complaints


City of Portland, Bureau of Development Services











April 27, 2009


Contact: Alisa Cour, Bureau of Development Services 503.823.4017

(Portland, OR) Today the Bureau of Development Services announced that the Site Services Division will merge the existing five separate enforcement hotlines serving Compliance Services, Neighborhood Inspections, Noise, Erosion Control and Site Development into a single contact number in an effort to streamline enforcement and improve its service for customers. Beginning Friday, May 1st, customers can call the new enforcement hotline at 503-823-CODE (2633) to report a complaint.

The Site Services Division of the Bureau of Development Services administers various city codes and processes different types of enforcement cases for the Bureau. In 2008, the Site Services Division received over 12,000 complaints.

Types of violation complaints the division responds to include:

  • Construction codes (work without permit)
  • Zoning code
  • Dangerous buildings
  • Noise control
  • Nuisance issues on property and adjacent rights-of-way
  • Housing maintenance concerns (including illegal occupancies)
  • Non-residential structures exterior maintenance concerns
  • Derelict buildings
  • Disabled vehicles on private property
  • Erosion control issues
  • Site issues (grading, filling, clearing, drainage and septic systems)

"By consolidating the five lines into one, there will be less burden or hesitancy on the public to initiate contact or determine the appropriate section to call. Instead, they will have a single point of contact for registering complaints that Site Services can follow up on," said Ross Caron, Site Services Division Manager.

For more detailed information about the types of violation complaints the division can respond to, or to file a complaint online, go to and click on the Enforcement tab. You can also access the enforcement handout Maintaining Portland's Safety and Livability on the BDS website to find out more about the compliance process.

About the Bureau of Development Services (BDS):
The City of Portland's Bureau of Development Services (BDS) promotes safety, livability and economic vitality through the efficient and collaborative application of building and development codes. In 2008, BDS staff issued 10,000 development permits, performed 193,000 permit inspections and processed 977 land use reviews for residential and commercial properties. For more information, visit our website at or call Alisa Cour at (503) 823-4017.


Add a Comment


Valerie Curry

May 11, 2009 at 6:42 PM

We're receiving many complaints of inability to get through on this single number (503.823.2633). Lisa of City/County Directory Service is a witness to this problem.


Ross Caron

May 12, 2009 at 9:27 AM


Thank you very much for making us aware of this issue. We are looking into this situation and will follow-up ASAP.

Thanks again,

Ross Caron, Manager
Site Services Division


Casey Jonquil

November 10, 2009 at 2:52 PM

It has come to my attention that there is a major fresh produce business operating out of a residence at 8219 NE WYGANT ST. PORTLAND OR. These people take unfair advantage in a competitive marketplace by avoiding taxes both business and payroll and by avoiding city and health codes that cost the rest of us plenty to implement. There's also a port-o-potty that's been in the front yard for months. I'd be surprised if the neighbors haven't already complained about that. Thank for your prompt attention in rectifying this situation!

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