TTY : 503-823-6868
1900 SW 4th Ave, Portland, OR 97201
FOR IMMEDIATE RELEASE
September 24, 2009
Contact: Ross Caron, Bureau of Development Services 503.823.4268
(Portland, OR) The Bureau of Development Services is acting on its commitment to provide regular and timely information to customers on service level adjustments during this economic downturn.
The downturn has resulted in sustained reduction in workload and permit fee revenues for the bureau over the past year. By the middle of October 2009, the staffing level at BDS will have been reduced by approximately 50% due to the economic crisis.
These staffing reductions have necessitated changes to the current level of service in the permit inspection program. This update focuses on the changes to the permit inspection programs aimed at assisting our inspectors in providing the highest possible level of service to our customers. Following is a brief summary of the most significant changes to Inspections Program during this interim time:
The following link will take you to a detailed list of the changes: http://www.portlandonline.com/bds/index.cfm?a=264523, or you can visit our website at: http://www.portlandonline.com/bds. These changes will go into effect October 1, 2009.
“I realize that these changes may cause some inconvenience to our customers,” said Paul Scarlett, Bureau Director, “but we will monitor closely and make adjustments where and when necessary to maximize our resources during this challenging time.”
Permit inspections will continue to be performed five days a week. The automated Interactive Voice Request (IVR) procedure remains unchanged. The inspection division recommends walk-in customers call for an appointment if they need to meet with permit inspections staff.
If you have questions about the bureau’s permit inspection services please contact Inspections Manager Jim Nicks at (503) 823-1054.