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Development Services

From Concept to Construction

Phone: 503-823-7300


1900 SW 4th Ave, Portland, OR 97201

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Upcoming Landlord Training Program


Building Picture - Landlord TrainingThe City of Portland, Bureau of Development Services is offering it's Fall 2007 Landlord Training Classes. These classes build on the foundation of forming stronger partnerships between property owners, tenants, and city services to create safe communities and residences. This is done by providing income property owners information of best practices, city regulations, services, and various programs that have proven their success when implemented.

The Bureau of Development Services partners with other City offices to bring up to date information to owners. Presentations are made by Housing Inspectors, Crime Prevention Specialists, and Police Bureau Neighborhood Response Team Officers.

This program has received overwhelming positive responses from attendees. It has been offered by the City of Portland for 10+ years facilitated by Campbell Delong Resources, Inc. and has had over 12,000 attendees.

The eight hour Landlord Training Program covers the impact of property management on the health of a community, applicant screening, signs of dishonest applicants, rental agreements, ongoing management, partnerships with residents to keep illegal activity out of a neighborhood, property maintenance, crime prevention through environmental design, warning signs of illegal activity, crisis resolution/eviction, and working with police and housing maintenance inspectors.  A Landlord Training Manual is available for $20 (there is no charge for the class).

The program is free of charge and offered at the following dates and locations for the Fall Session;


Friday, November 2, 2007 Tuesday, November 6, 2007
Kaiser-Permanente Town Hall
3704 N Interstate Ave
Max Yellow Line
PARKING On Site: No Charge
Portland Building Auditorium
1120 SW 5th Ave
all Tri-Met buses & Max traveling downtown
PARKING Area Garages for Fee
Saturday, November 10, 2007 Saturday , November 17, 2007
Concordia University
2811 NE Holman
Fine Arts Building Auditorium
Tri-Met Bus #9 Broadway, # 10 Sunderland
PARKING On Site: No Charge
Concordia University
2811 NE Holman
Luther Hall Auditorium
Tri-Met Bus #9 Broadway, # 10 Sunderland
PARKING On Site: No Charge


Interested parties can register via the BDS website at, or by calling 503-823-7955. Registration/Sign in for classes start at 8 a.m. day of class, begin promptly at 8:30 a.m., and last approximately 8 hours. The bureau will also perform a mass mailing and notification of neighborhood associations and related businesses.

We hope to see you all there! 

Crystle Cowen,

Neighborhood Inspections



Michael Dahlstrom

October 18, 2007 at 8:27 AM

The upcoming landlord training programs are an excellent proactive venue to improve community health. As a member of the Oregon Mediation Association I am familiar with many of the issues arising from landlord/tenant and neighbor/neighbor conflicts.

My question to you concerns information the Bureau provides in these programs. Do you provide references or information regarding mediation services available to landlords, property managers and tenants? Is there information in the Landlord Training Manual?

Your programs offer opportunity for outreach and education regarding mediation and conflict management. There are a number of providers, paid and volunteers, who offer mediation services throughout the Metro area.

Please let me know if you are interested in additional information. Thank you for your consideration.



Crystle Cowen

October 19, 2007 at 10:32 AM

Thank you Mike, we offer information on a daily basis and at the trainings for mediation through Resolutions Northwest. They are a local provider, who receives funding from the City of Portland, and offer free mediation to Portland landlords/tenants.

We are always interested in additional information. Please contact me directly at Thanks again for your interested in the Landlord Training Program.



October 22, 2007 at 3:34 PM

Your mentions the manual can be viewed on line. Is that correct and do you have a link?

Thank you,


Andy Truong

October 22, 2007 at 3:52 PM

Hi Steve,

Please copy the link and paste into your browser.

Link to the Landlord Training Manual:

Link to the Landlord Training Documents:




November 6, 2007 at 4:14 PM

This landlord training is excellent! I've been to a couple. It would be nice to have a landlord training class that is an update on Landlord Tenant laws and other things since the previous years' class. Is this possible?




November 8, 2007 at 1:53 AM

The majority of landlords in the city are large corporate organizations, and there is very little oversight of them by the city. What our city needs more than a Landlord Training Program is a Tenant Rights Program as well as a proactive city agency to ensure tenant rights are respected. Portland is one of the only cities of its size in the nation without such an agency.


Crystle Cowen

November 8, 2007 at 9:33 AM

Debbie, Thank you for your comments, and I’m glad you found the training to be so useful!

Our training is updated as new tenant/landlord law comes from the legislature. They type of training you are requesting, focusing solely on these changes is currently offered by property management associations. During our trainings we suggest landlords contact one of these associations (a list is provided in the landlord training manual appendix) for this reason, along with other information they offer.

Our facilitator John Campbell offered this commentary, “in every training we advise landlords to contact one of the property management associations listed on the first page of the appendix of the manual - they provide such trainings routinely, along with newsletters that describe the changes, dinners where speakers teach various legal points in detail, etc. At least one of them sells a book that they publish every two years that covers the changes in detail - sort of a blow-by-blow description of each change made by the legislature and the ramifications thereof. They also offer annual trade shows with various presentations that cover all kinds of information about how to run the business - just like other business associations do for their particular trades.”

Rather than duplicate what is available already to landlords, our training looks at what best practices landlords can use to ensure their investments are protected, and contribute to safe, livable neighborhoods. Thank you again for your suggestion! Crystle


Crystle Cowen

November 8, 2007 at 10:47 AM

Ed, Thank you for your comments. I want to emphasize the Landlord Training is not a training about landlord rights, but about showing landlords and property managers a range of important steps/practices they can take to contribute more effectively to the safety, livability, and maintenance of Portland's neighborhoods - something that benefits all citizens of our city -- tenants, landlords, and owner-occupants alike. While doing this the additional benefits are their rental homes are well maintained and provide for better rental housing stock for tenants.

For tenants who are interested in finding out what more they can do to contribute to the safety, livability and care of our neighborhoods we encourage you to get in touch with the Office of Neighborhood Involvement and learn more about community organizing, neighborhood watch, and similar programs.

We direct landlords who are concerned about their legal rights to contact an attorney or one of the local property management associations, just as Tenants are well served by contacting the Community Alliance of Tenants, the Fair Housing Council, or an attorney (whether publicly funded or private). Tenants may also gain crucial knowledge by purchasing a recent edition of the book "Landlord/Tenant Rights in Oregon." by Janay Ann Haas, Attorney. Bellingham, WA, Self Counsel Press, Available in many local area bookstores and through online booksellers. This book has been written, edited, and maintained by Legal Aid attorneys and their colleagues for some years now. It is a great resource for tenants.

The City also funds no cost mediation for landlord/tenant issues through Resolutions Northwest.

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