On November 12th, Alisa Cour (BDS Customer Service Manager), Jeremy VanKeuren (Mayor Potter's Office) and John Dutt (CSAC Chairperson) presented the Customer Service Advisory Committee's report to council.
The team has been working over the past two years to improve the culture of customer service city-wide. It is readily acknowledged that the City offers a wide variety of services and has a large number of bureaus, so it is important that the bureaus recognize who their customers are internally and externally and make collective efforts toward improving customer service city-wide. The team has worked to raise awareness among bureaus of efforts being made that can be copied and tailored by other bureaus, as well as offered themselves as a resource to meet with bureau heads and advise on ways that bureaus can improve service to their customers.
BDS was proud to be recognized in the report as being a leader in customer service innovations, creating a culture of customer service and soliciting feedback from customers on how to better improve our services to them. If you have ideas or suggestions for improving customer service at BDS, please give me a call at (503) 823-4017.
Customer Service Manager