Back by popular demand, part one of the 2009 Frontline Orientation Training was held on Wednesday, January 14, 2009. Part Two to will be on Tuesday, January 20, 2009.
The Frontline Orientation is for BDS staff who helps customers on the "front lines" to:
- Develop a greater understanding of what other sections in the bureau do.
- Improve communication with other sections.
- Answer routine customer inquiries quickly and accurately.
- Improve service to customers and freeing up staff time by reducing the number of misdirected inquires.
The Frontline Orientation is now offered to staff bi-annually to make sure everyone is up to date on current information and practices in order to better serve our customers.
BDS Customer Service