FOR IMMEDIATE RELEASE
April 27, 2009
Contact: Alisa Cour, Bureau of Development Services 503.823.4017
(Portland, OR) Today the Bureau of Development Services announced that the Site Services Division will merge the existing five separate enforcement hotlines serving Compliance Services, Neighborhood Inspections, Noise, Erosion Control and Site Development into a single contact number in an effort to streamline enforcement and improve its service for customers. Beginning Friday, May 1st, customers can call the new enforcement hotline at 503-823-CODE (2633) to report a complaint.
The Site Services Division of the Bureau of Development Services administers various city codes and processes different types of enforcement cases for the Bureau. In 2008, the Site Services Division received over 12,000 complaints.
Types of violation complaints the division responds to include:
- Construction codes (work without permit)
- Zoning code
- Dangerous buildings
- Noise control
- Nuisance issues on property and adjacent rights-of-way
- Housing maintenance concerns (including illegal occupancies)
- Non-residential structures exterior maintenance concerns
- Derelict buildings
- Disabled vehicles on private property
- Erosion control issues
- Site issues (grading, filling, clearing, drainage and septic systems)
"By consolidating the five lines into one, there will be less burden or hesitancy on the public to initiate contact or determine the appropriate section to call. Instead, they will have a single point of contact for registering complaints that Site Services can follow up on," said Ross Caron, Site Services Division Manager.
For more detailed information about the types of violation complaints the division can respond to, or to file a complaint online, go to www.portlandonline.com/bds and click on the Enforcement tab. You can also access the enforcement handout Maintaining Portland's Safety and Livability on the BDS website to find out more about the compliance process.
About the Bureau of Development Services (BDS):
The City of Portland's Bureau of Development Services (BDS) promotes safety, livability and economic vitality through the efficient and collaborative application of building and development codes. In 2008, BDS staff issued 10,000 development permits, performed 193,000 permit inspections and processed 977 land use reviews for residential and commercial properties. For more information, visit our website at www.portlandonline.com/bds or call Alisa Cour at (503) 823-4017.