Service Level Update: Inspection Services Division
Commercial Plumbing Plan Review REVISED Contact Schedule for Customers
June 15, 2010. In order to maintain the highest possible service level with limited resources, the Inspection Services Division has established a Commercial Plumbing Plan Review Contact Schedule for customers. This schedule will provide staff an uninterrupted period of time to perform plan review functions, minimizing delays to the overall City plan review process.
Effective immediately, walk-in and telephone customer contact with Commercial Plumbing Plan Review staff will be limited to between 8:00 AM and 12:00 PM, Tuesday thru Friday.
Due to the need to perform field inspections there may be times when staff are not available assist customer during the contact hours listed above. In such instances, customers will be directed to leave a message and can expect a response by the end of the next business day.
We understand that these changes may be an inconvenience to some of our customers. We appreciate your patience and understanding during these challenging times.
If you have questions or concerns, please contact Jim Nicks, Inspections Services Division Manager, at (503) 823-1054.