Service Level Update Document:
Facilities Permit Program Customers Visiting Document Services
Continued budgetary constraints have necessitated further staffing reduction within the Bureau of Development Services. In order to maintain the highest level of service possible with limited resources, temporary changes to the hours of operation and services available to customers, including those in the Facility Permits Program (FPP), visiting Permitting Services, located at 1900 SW 4th Avenue, 2nd Floor.
Effective June 1, 2010 until further notice, the following changes will be implemented:
- Hours of operation will change to Tuesday thru Friday, 8:00 AM to 3:00 PM.
- Mondays between 8:00 AM and 3:00 PM, Permitting Services staff will be available for the release of permits that have been approved and their pre-issuance completed. Applicants will be contacted when permits reach this stage. The entrance door to Permitting Services will be locked on Mondays so please ring the door bell for assistance.
- For all other FPP services please contact (503) 823-5996.
We understand that these changes may have impacts on our customers and the citizens of Portland. We appreciate your understanding and cooperation while we work through these financial and operational challenges. If you have questions or concerns about this Service Level Update, please contact Ross Caron at (503) 823-4268 or firstname.lastname@example.org. Thank you.
A full list of our Service Level Updates can be found on the BDS Webpage at: www.portlandoregon.gov/bds.