Currently we are in the process of seeking a software vendor to update or replace our existing permitting software (TRACS) with an online review and permitting system. Several vendors have submitted proposals, and the City’s ITAP Team has completed the early phases of proposal evaluation. Part of the scoring process involved members of the Team visiting several building departments in July and August to evaluate the software in action, interview end users and technical staff, and learn more about the vendors’ implementation, training, and maintenance services.
In early September, the top scoring vendors were requested to provide their best and final offer (BAFO) for their proposals. If final negotiations with the selected vendor go smoothly, we are hoping to have a contract for the new system in place by the end of this year.
The Bureau of Development Services has now been scanning all issued permits since June 1, 2012, and is no longer using microfiche to store them. The ITAP team is working with BTS to make them available to the public through Portlandmaps this fall/winter.
Other Technology Updates
The online fee estimator is undergoing final review and testing and is planned for release in October. The IVR upgrade currently in development, including additional inspection and payment via phone functionality, should go-live in October as well. Look for more details and helpful information on these customer service improvements in upcoming issues of the Plans Examiner.
Customer Comments & Questions Welcome
BDS welcomes comments and questions from customers about ITAP and service improvements. Please submit comments and questions to Ross Caron, Project Manager, at ross.caron@portlandoregon or 503-823-4268.