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Bureau of Development Services Expands Permit Center Business Hours For All Services

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City of Portland, Bureau of Development Services

FOR IMMEDIATE RELEASE

July 2, 2013

Contact: Kareen Perkins, Bureau of Development Services 503.823.3622

Effective July 9, 2013, the Bureau of Development Services’ (BDS) Permit Center will be expanding its hours of operation to add two additional full days for permit activities. For the past year, Tuesdays have been the one full day per week for the review and issuance of building permits. The other times that were available to customers to apply for permits were in the mornings on Wednesdays through Fridays. The recovery in the economy has allowed BDS to hire additional staff making it possible to now add Wednesdays and Thursdays from 8:00 a.m. to 3:00 p.m. as full days for applying for building permits.

On Fridays, permit related work remains the focus from 8:00 a.m. – 12:00 p.m., with general questions being addressed after 12:00 p.m. The Permit Center will remain closed on Mondays. The increase in hours from one to three full days per week will provide customers with more options to visit the Permit Center, apply for building permits and conduct business.

Another change in the Permit Center that will also take effect on July 9th is the addition of a new “Questions Only” Box. This new routing system will allow staff to meet with customers throughout the day who only have general questions, as opposed to being available mainly in the afternoons, as was the case for the past four years. 

Director, Paul L. Scarlett said “I am very pleased to offer extended hours in the Permit Center for permit application and issuance. This change, along with increased capacity to respond to general questions, are major improvements in the bureau’s operations that will benefit all our customers.”

Commissioner Amanda Fritz has been in charge of BDS since June 4, 2013. She said, “The bureau is committed to achieving the necessary balance between providing appropriate service levels while remaining cost effective for all the programs supported by BDS.”

To learn more about this change or other programs or services, please visit the bureau’s website at www.portlandoregon.gov/bds.

 

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