Service Level Update:
Service Level Impacts as City Staff Participate in Upgrade to Permitting and Case Management System
February 6, 2014. The Bureau of Development Services (BDS) strives to maintain the highest level of service possible, coordinating our resources to ensure the valued and critical services we provide to our customers and to the community are timely.
The Information Technology Advancement Project (ITAP), a BDS sponsored project to upgrade the City’s current legacy permit and case management software system, was started in July 2013. The goal of ITAP is to move the City's development review process to a paperless web-based system, with a scheduled go-live date of Winter 2015/16. The project will bring increased efficiencies and customer services to the City’s development review process.
Service Level Goals and Turnaround Timeline Impacts
The ITAP design phase will occur throughout 2014. For the next two months, ending March 31st, staff will be working on the land use cases and trade permit design. During this time frame there will be delays in the City response to land use review cases, trade permit applications, public works & building permits and inspections.
Work on ITAP will have intermittent impacts on meeting service level goals and turn-around timelines for the City’s land use, plan review and inspection programs as staff dedicate time to advance the project’s design, development, testing and training phases. BDS and its interagency partners are committed to pro-actively communicating the timeframes and the duration of service level impacts caused by ITAP to both our employees and customers. BDS and its interagency partners will work collaboratively to explore options to maintain our service level commitments as ITAP moves forward.
For more information, please visit the ITAP website, which includes detailed descriptions of the project schedule and a feedback form for submitting questions and comments. We invite you to submit your input to us via the website.
Ross Caron, BDS Public Information Officer: firstname.lastname@example.org or (503) 823-4268.