Service Level Impacts Associated with Increase in Permitting Workload and Case Management System Upgrade
August 6, 2014. The Bureau of Development Services (BDS) strives to maintain the highest level of service possible and communicate impacts on the services we provide to the community in a timely and proactive manner. The following information outlines anticipated impacts while BDS addresses an increase in development related workload and continues to update its current permitting and case management software system.
The City has experienced a significant increase in development related workload over the last two years. While hiring and training staff as quickly as possible and addressing a surge of permit submittals that occurred at the recent fiscal year end, BDS currently predicts a lengthening of permit review times by all review groups and agencies, in some cases of up to a week. In addition, development review staff from BDS and interagency partners are directly involved in the design, development, and testing phases of a project to upgrade our current permitting and case management software system, which will be occurring over the next 18 months. This will further impact service levels and staff availability.
BDS and its interagency partners continue to explore options to mitigate these service level impacts, such as hiring and training new staff, prioritizing workload and utilizing overtime, as appropriate. We will continue to provide periodic updates to customers on service level impacts associated with workload and the project to update our permitting and case management system.
Contact: Ross Caron, BDS Public Information Officer: firstname.lastname@example.org or (503) 823-4268