In late November 2015, the BDS Organizational Assessment Report from the Coraggio Group, a Portland-based consulting firm, was provided to BDS. The report reflects several months of work by the consultants in assessing the bureau’s health, culture, and organizational structure. The assessment was focused on identifying opportunities to improve service to our customers and the community and create a more healthy and productive workplace for our employees.
The assessment, along with a customer survey, employee workplace survey, and other initiatives and activities, is part of BDS ongoing organizational improvement work after the significant reductions and then expansion the bureau has experienced over the last few years.
Since the release of the assessment report, workgroups have been created to develop action plans for the specific areas identified in the assessment, including:
- Strategic Planning
- Employee Evaluations
- Quality Control
- Standard Operating Framework
Workgroup meetings are being scheduled and will begin shortly.
If you have questions about the bureau assessment, please contact Project Manager Andy Peterson at (503) 823-7883 or firstname.lastname@example.org or Project Staff Mark Fetters at (503) 823-1028 or email@example.com.