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Phone: 503-823-7300


1900 SW 4th Ave, Portland, OR 97201

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Strategic Plan Update

BDS LogoAs many of you know, BDS began work on a new strategic plan in 2008, prior to the last recession. Work on the plan ceased during the recession but was resumed in 2012. A final draft plan was produced in 2014, but implementation was delayed in order to allow other organizational improvement processes to be completed, including an employee survey, an organizational assessment, and a customer survey. Now that these processes have been substantially completed, we are ready to take up the strategic plan again.

We are updating the strategic plan to reflect and incorporate the results of the other organizational improvement processes, and have officially launched work on the plan. We will be assisted in this process by Mark Fulop (Facilitation & Process), who helped us put together the draft plan in 2014.

Strategic Plan focus areas include:

  • Programs & Services
  • Community Awareness & Engagement
  • Workforce Development
  • Technology
  • Customer Experience
  • Equity
  • Workplace Excellence

To help BDS employees as well as customers and stakeholders re-engage with the strategic plan, we will be re-forming groups that worked on each of the plan’s focus areas and seeking input from our key advisory groups.

For more information about the BDS strategic plan, please contact Deborah Sievert Morris at x3-7338 or, or Mark Fetters at x3-1028 or