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Office of Management & Finance

Bureau of Human Resources

Knowledgable | Helpful | Responsive

Phone: 503-823-3572

Benefits Line: 503-823-6031

1120 SW Fifth Avenue, Rm 404, Portland, OR 97204

Federal Relay Service

 

1-800-877-8339
Federal Relay Service
(Voice/TTY/ASCII/Spanish)
 
Calling Protocol
 
Please have the telephone number that you wish to call ready in advance. If you would like to request a Communications Assistant of a specific gender, please make that request when the operator answers your call. Then give the name of the Federal agency you are calling from and/or to. Voice users should speak clearly and at a moderate speed. Direct your conversation to the party you are calling as if the CA were absent.
 
Incorrect: Hello, Communication Assistant. Please tell Jim the meeting is at two this afternoon. Can he come? GA. (Go Ahead).
 
Correct: Hello, Jim. The meeting is at two this afternoon. Can you come? GA. (Go Ahead).
The CA is required to relay everything that you type or speak and will also relay all background noises. For example, a fire alarm ringing in the background will be relayed. (Please note: all abbreviations used are listed on the back cover of the directory.)
Dialogue Examples
 
TTY Caller to Voice (dial 1-800-877-8339)
 
CA: Federal Relay Service, CA (1234), F or M (for female or male). Can I have the number you are calling please, GA? (Go Ahead)
TTY Caller: Hello, I am calling from (your agency name). Please dial 303-555-2222 GA (Go Ahead)
CA: Thank you Dialing …..1…..2….3.. Hello GA (Go Ahead)
TTY Caller: Hi, I would like to speak with John Smith GA (Go Ahead)
 
Voice Caller to TTY (dial 1-800-877-8339)
 
CA: Federal Relay Service, CA (1234), F or M (for female or male). Can I have the number you are calling please, GA? (Go Ahead)
Voice Caller: Hello, I am calling from (your agency name). Please dial 303-555-2222 GA (Go Ahead)
CA: Please hold while I connect your call. Hi, John Smith GA (Go Ahead)
Voice Caller: Hi John, How are you? This is Sarah. I am calling to see if you can come to the Office of Personnel (OOP) tomorrow. GA (Go Ahead)
TTY reply: Hi Sarah. Yes I can come to the OOP tomorrow. How about two o'clock? GA (Go Ahead)
When the conversation is complete and both parties are ready to hang up, the CA will say, "Thank you for using the Federal Relay Service."
 

Federal Relay Service