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Office of Management & Finance

Bureau of Human Resources

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Phone: 503-823-3572

Benefits Line: 503-823-6031

1120 SW Fifth Avenue, Rm 404, Portland, OR 97204

TRIP FAQ

General Questions

Question Answer
Am I eligible for the transit, carpool, bike & walk incentive program, known as TRIP, Trip Reduction Incentive Program? Yes- If you are a City of Portland Employee who is eligible for benefits  No- If you work for a temp agency, private contractor, or you are a seasonal employee not eligible for benefits.  Contact your bureau’s timekeeper with job status questions. 
Can I get a transit pass for my spouse or a family member?  No.  Only City employees who are eligible for benefits can get the transit pass and other incentives, not their family members.  
Where can I find the information on signing up for Monthly Transit Pass deductions (TriMet & CTRAN), Bike & Walk Bucks and Cancellation of Monthly Transit Deduction?   In SAP Employee Self Service.  Look for the tab called Employees Programs.  This is where you can make changes to transit deductions and get information on the "Trip Reduction Incentive Program (TRIP) incentives. 
Where is the overview, or rules, for the transit, bike/walk & carpool program?  In SAP Employee Self Service.  Look for the tab called Employees Programs.  Click on "Human Resources Administrative Rule 10.03."   They are also on the Portland Online front page,  under the "City Websites" section, and select "Human Resources."  Scroll to “Our Services”.  Select "Benefits & Wellness", scroll down and click on Benefits Information and then "Trip Reduction Incentive Program (TRIP)." Click on "Human Resources Administrative Rule 10.03." 
How does the City calculate the $50 monthly incentive?  The language from the 2013 City of Portland T.R.I.P Ordinance states: PBOT and OMF shall maintain an incentive contribution rate for all city bureaus that is roughly equivalent to 50% of the cost of a TriMet pass, rounded to the nearest dollar.  The incentive contribution rate shall be reviewed annually and set no later than January 1 to be in the budget the subsequent fiscal year.  
How do I sign up, cancel or make changes to a TriMet or CTran Monthly Pass Deduction?  To enroll, cancel or to request a different type of pass, employees need to complete these changes in SAP Employee Self Service and the Employee Programs Overview.   Click on the link for TriMet /CTran Monthly Enrollment  and look for the pencil or trash can icon on the far left. 
Can I pick up my transit pass and save the charges for administration and mailing?  No. TriMet requires that we distribute our employee passes. We reviewed many options, including a central area/person to distribute the passes; however, with more than 1,000 City employees in more than 30 bureaus/offices in work sites all over the City getting a pass each month, mailing the passes is the most economical and secure option.The passes are sent via US mail and the City Mailing Services.  We use your address of record in the Human Resources/Payroll system.  Please make sure your address is current.  Log in to PortlandOnline to update your address. The link is https://ep.portlandonline.com/irj/portal. Interoffice or work addresses are not an option.
When will my monthly pass arrive in my mailbox?  We mail passes by the 22nd of each month.  If you have not received your pass by the last day of the month, contact Dick Holihan in Payroll at x3-4377.
What is an Honored Citizen?  Honored Citizens are seniors age 65 or older, people on Medicare, and people with mental or physical disabilities.  
What do I do if I am on the TriMet or CTran Pass Deduction and want to switch to the TriMet Annual Photo ID or CTran Annual Pass Deduction? When you enroll for the Annual Deduction your monthly deduction will automatically stop.  You will get your June pass under the monthly plan and your TriMet Photo ID or CTran Annual Pass for July under the new annual plan.
What happens if I retire or leave the City after I have purchased an Annual Photo ID? Signing up for the Annual Photo ID is a commitment to being employed by the City during the 12-month pass period. You have two options if you leave during the annual Photo ID period:

1) Keep the Photo ID and the City’s $50 monthly share of the remaining months will be deducted from your last paycheck, or

2) Find another benefits eligible City employee to buy it from you.  The buyer will pay you directly for your share only. 

Contact Rich Cassidy in PBOT at x36051 to help you determine the amount owed and to give you a sales form that both you and the buyer must sign.  Submit the completed for to Payroll Services ( 106/R404), along with your Photo ID.
What if I signed up for the Annual Photo ID during the beginning of the enrollment and now I have changed my mind and want to cancel it?  If you want to cancel it before enrollment closes on April 6, 2016, make the changes yourself on the Employee Self Service page. If you want to make changes after it closes contact contact Dick Holihan in Payroll at x3-4377.
What if I want to sign up for the TriMet Annual Photo ID or CTran Annual Pass but I won't have enough money in my paycheck for the deduction?  Contact Dick Holihan in Payroll at x3-4377 to work out a plan for an alternate pay period deduction. 
What if I had a TriMet Annual Photo ID this year and want to sign up again for next year?    You must enroll again every year in order to authorize the payroll deduction.  A new Photo ID will be mailed to you each year. 
Is there a CTran Annual Pass Deduction?  Yes.  There will be CTran Annual Pass option for 2016-2017.  There will NOT be a Photo ID but you will get passes mailed each month.  The price will be based on 11 months of an Express Pass,  minus the City’s contribution of $50 per month. 
What if I had the TriMet Annual Photo ID this year and I want to do it again for next year?  Enroll again.  You must enroll and authorize your share of the annual pass to be deducted each year.  
How do I know, or double-check, if I already signed up for the TriMet Annual Photo ID Deduction?   You can check on the Employee Self Service Page and it will list your current Transit Plan.  It will show the  Transit Plan Benefit with current year and expiration.  In addition, you should have received a confirmation email, so look in your inbox.  You can also double-check by calling Dick Holihan
in Payroll at x3-4377.
What if I lose my TriMet Annual Photo ID?  You will have to get a replacement ID card from TriMet at the Pioneer Square Office and pay a $20 replacement fee to TriMet.  
What if I am a returning TriMet Annual Photo ID customer and I want a new picture taken for my Photo ID? Enroll again and stop by the TriMet Pioneer Square Office between May 16 and June 1 to get your picture taken.  If you don’t get your picture taken by June1 you may not receive your Phot ID by July 1st.  After that that the program allows only one ID per year so you would have to pay the $20 replacement charges.     
What if my named changed in the last year and my existing Photo ID has the wrong name?    Update your name in SAP before enrolling again this year and your new Photo ID will arrive in mid-June with the correct name.  After that the program allows only one ID per year so you would have to pay the $20 replacement charges or wait until next year to correct the name.  
What if don’t want a TriMet Annual Photo ID because for some reason I want the passes mailed each month? You have the choice to have passes mailed each month if you do the monthly payroll deduction but it will cost you more money.  Keep in mind this City transit benefit is for your own personal use, not to be sold or transferred to family members or friends.  
What if I live in Scappoose, St. Helens. or Columbia County? You have transit service available on Columbia County Rider buses and $50 monthly  Columbia County Rider transitchecks are available.  Contact Rich Cassidy in the Bureau of Transportation at x3-6051.

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Bike & Walk Bucks Questions

Question Answer
Am I eligible for the transit, carpool, bike & walk incentive program, known as TRIP, Trip Reduction Incentive Program?  Yes- If you are a City of Portland Employee who is eligible for benefitsNo- If you work for a temp agency, private contractor, or you are a seasonal employee not eligible for benefits.  Contact your bureau’s timekeeper with job status questions. 
 How does the City calculate the $50 monthly incentive?  The language from the 2013 City of Portland T.R.I.P Ordinance states: PBOT and OMF shall maintain an incentive contribution rate for all city bureaus that is roughly equivalent to 50% of the cost of a TriMet pass, rounded to the nearest dollar.  The incentive contribution rate shall be reviewed annually and set no later than January 1 to be in the budget the subsequent fiscal year.  
Why can’t Bike & Walk Bucks be done online?  We're working on it, but SAP is not set up to do it yet.  Look for it in the future as we continue to enhance the employee self service capabilities.
How do I know when I can submit Bike & Walk Bucks?    If you would like an email reminder, send an email to Rich Cassidy and you will be added to a reminder list that goes out at the end of each quarter.  The deadlines for submittals are the end of each quarter (i.e., end of March for the Jan 1-March 31 quarter).Email Rich Cassidy in the Bureau of Transportation to be added to an email reminder list about the Bike & Walk Buck submittals and deadlines.
Can I submit Bike & Walk Bucks if part of my commute is riding the bus or MAX, or if some days I just walk to the bus/Max and don’t ride my bike at all?  Yes.  You can use combinations of walking, biking, and transit and still be eligible for Bike & walk Bucks; however, you cannot also get a transit pass incentive.  
What if I want to bike or walk to work in the nicer months and take the bus in the Fall/Winter?    You can sign up for the monthly transit pass deduction for the rainy season and then go into SAP and cancel the pass two months in advance of switching over to Bike & Walk Bucks.  When you want to get the pass again enroll in SAP for a TriMet Monthly Pass 2 months ahead of wanting your next pass.  
What if I can’t remember if I already turned in my Bike & Walk Bucks?  contact Dick Holihan in Payroll at x3-4377.
What are the rules for the Bike & Walk Bucks Program?   HR Administrative Rule 10.03 has a section on Bike & Walk Bucks.   Bike shall mean any non-motorized, pedal-operated vehicle or an electric assisted bicycle with both fully operative pedals for human propulsion, electric motor with power output of no more than 1,000 watts, and a maximum speed that does not exceed 20 mph on level ground. Walk shall mean the unassisted travel of a person by foot or use of a wheelchair by a disabled employee.City employees are eligible for Bike and Walk Bucks after they have biked or walked to work at least 80 percent of their scheduled workdays in any one month.City employees who use other forms of non-motorized transportation such as skateboards & skates are also eligible.A participant is not eligible for Bike and Walk Bucks if he/she drives or rides in a car, van, or truck for any part of their bike and walk commute days. If a participant uses transit in combination with bike commuting or walking, the employee is still eligible for this benefit; however, the employee cannot also receive a transit pass subsidy.Participants will receive $50.00 for each month they bike or walk to work at least 80 percent of the time to be added to their paychecks on a quarterly basis. Sick and vacation days are not counted against the participant. The last workdays of March, June, September and December are the quarterly deadlines for the completed Bike & Walk Bucks City of Portland Employee Commute Certificate to be submitted to Payroll in order to receive the benefit amount in the second paycheck of the following month.If employees wish to be reminded of the quarterly deadlines, they can contact Transportation to be included on an email reminder list.  The $50.00 is considered taxable income under the Federal IRS Code for all incentives 

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Carpool Questions

Question Answer
Where is the overview, or rules, for the transit, bike/walk & carpool program?  In SAP Employee Self Service.  Look for the tab called Employees Programs.  Click on "Human Resources Administrative Rule 10.03."   They are also on the Portland Online front page,  under the "City Websites" section, and select "Human Resources."  Scroll to “Our Services”.  Select "Benefits & Wellness", scroll down and click on Benefits Information and then "Trip Reduction Incentive Program (TRIP)." Click on "Human Resources Administrative Rule 10.03." 
Where can I park and use Carpoolcheck to pay for parking? Private parking lot and garage operators in the downtown area will accept carpoolchecks towards your monthly payment.  In addition, you can use carpoolcheck towards a carpool permit at a City-owned Smartpark and on-street meters.  Contact Goodie Utz in the Bureau of Transportation at x3-6841. 
How does the City calculate the $50 monthly incentive?  The language from the 2013 City of Portland T.R.I.P Ordinance states: PBOT and OMF shall maintain an incentive contribution rate for all city bureaus that is roughly equivalent to 50% of the cost of a TriMet pass, rounded to the nearest dollar.  The incentive contribution rate shall be reviewed annually and set no later than January 1 to be in the budget the subsequent fiscal year.  
Can I use Carpoolcheck if my carpool vehicle parks in a free parking lot outside of Downtown, such as Water Bureau Interstate or the Wastewater Treatment Plant? No.  Carpoolcheck is only available to City carpoolers who have to pay for monthly parking.  
How do I get Carpoolchecks?   Complete a carpool permit form and contact your bureau’s transportation coordinator (first), or Rich Cassidy in the Bureau of Transportation at x3-6051.
Rules of the Carpool Program ( from HR 10.03)  The Carpool option allows City employees to use a $50.00 CarpoolCheck towards a monthly parking fee at specific parking facilities. Monthly fees and availability will vary. Contact your timekeeper or bureau designated transportation coordinator (TC) for more information.

Participants have a choice of two options:

1.  Parking facilities where the City of Portland has a discounted carpool program. This program gives additional discounts toward parking charges for carpoolers in selected garages and on street locations. each month the employee sends in a CarpoolCheck with the employee’s share of monthly parking charge. Contact PBOT Parking Control (503) 823-6841 to enroll.

2.  Parking facilities where there is a regular monthly commuter rate. Each month employees can apply their $50.00 CarpoolCheck towards the monthly parking charge. Contact PBOT Options (503) 823-6051 to enroll.Employees may combine CarpoolChecks with other city employees to further reduce the parking fee. CarpoolChecks cannot be redeemed for cash.Carpoolers must comply with the carpool parking permit policies and procedures for the carpool parking program option selected. These policies outline where carpoolers can park with their permits, the cost of parking, how many people qualify as a "carpool," etc.

Carpool Option Rules and ProceduresEligibility Requirements

1.  Employees must carpool with at least one other person at least four days a week, both ways to and from work

2.  Other carpool members need not be City employees, but they must work or go to school within the boundary area indicated on the Carpool Zone Map.

Verification

1.  The Bureau of Transportation will verify information on carpool applications. Inaccurate applications will be denied and all carpoolers listed on the inaccurate application will be ineligible of participation in the TRIP program for one year.

2.  The Bureau of Transportation will periodically contact carpoolers to determine authenticity.

3.  Information regarding carpool members’ addresses, phone numbers, and work locations must be kept current and updated by completing a new carpool application form.

4.  Should a carpool member take a leave of absence for a period greater than four weeks, it is the responsibility of the other carpoolers to find another qualified participant and complete a new carpool application form.


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Emergency Ride Home Questions

Question Answer
For employees who carpool, use transit, walk, skateboard, skate or bike to work, Tri-Met will pay for a taxi to take them home if they need to leave work unexpectedly due to an emergency.  When the emergency occurs contact your bureau’s designated transportation coordinator for a voucher and to call a taxi cab company specified on the voucher.

 

Authorized reasons for using Emergency Ride Home Program are:

1.  The employee cannot take transit, walk or bike home because they are ill; or 2.  A close family member is seriously ill, has been in an accident, or died.  A close family member is a parent, sibling, spouse, domestic partner, child, or guardian; or 3.  A serious problem or crisis arises such as damage to home or property, or a problem at school or daycare that requires immediate attention; or 4.  The driver of the carpool or vanpool has to leave early to address an emergency and other riders are stranded.