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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204


Our Mission Statement


To provide innovative, reliable and secure technology services and strategic leadership in alignment with the needs of the City of Portland, the public and our regional partners


To be a recognized leader in providing technology solutions for local government, and a valued strategic partner



  • We respond with urgency to our partners‘ needs
  • We have timely, frequent, and clear communication with our partners


  • We view our employees as our most valuable resource
  • We invest in and support the professional development of our staff
  • We foster a diverse and culturally competent environment


  • We exercise our corporate responsibility to ensure technology decision are made in the best interest of the City
  • We follow business practices that respect the natural environment and further the City‘s goals for sustainability


  • We maintain transparency, honesty and ethical behavior in all we do
  • We are accountable for our actions and commit to continuous improvement


  • We follow best practices to ensure we deliver high quality products and services
  • We manage the City‘s technology assets in a manner which achieves high reliability
    and security
  • We continually measure and evaluate our effectiveness


  • We actively encourage a variety of approaches and forward looking ideas in order to
    spur innovation