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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

Technology Standards

BTS has developed a set of Information Technology Standards to provide a consistent set of technology components and tools.  This results in efficiencies in purchasing, installation and maintenance of the City of Portland's Information Technology infrastructure.

All technology requests that do not conform to the Technology Standards will require approval as an exception.  BTS customers must work with their Technology Business Consultant to fill out the Exception Request Form.  Consultant involvement is important to assist the customer in considering standard alternatives.

Exception requests are reviewed by the BTS Infrastructure Board.  Decisions are typically issued in 1 to 3 weeks, after receiving management approval from the customer's bureau, depending on the complexity of the request.

Exception Request Form

Must be completed by your Bureau's Technology Business Consultant.  Note that management approval from within the customer's bureau is required as part of the approval process.

View existing Exception Requests

Use this link to view the status of an exception request.  It may also be used to view all existing exception requests.  This may be helpful if you are thinking of making an exception request, and wish to see if a similar request has been made previously