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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

Technology Standards

 

 

Service Name

Technology Standards

BTS Service Owner

BTS Infrastructure Board – Chaired by the BTS Planning and Development Manager

Service Description

BTS maintains a set of Information Technology Standards to provide a consistent set of technology components and tools. Standards provide a consistent set of tools for the development and efficient maintenance of the City of Portland's Information Technology infrastructure. This results in efficiencies in purchasing, installation and maintenance of the City of Portland's Information Technology infrastructure. These standards reflect industry best practices as applicable to the requirements of the City ofPortland.

Exceptions

All technology requests that do not conform to the Technology Standards will require approval as an exception. BTS customers must work with their Technology Business Consultant to submit an Exception Request. Consultant involvement is important to assist the customer in considering standard alternatives.

View existing Exception Requests

Included Service Features (included in the standard cost)

Standards Directory

  • Current adopted version of the BTS Technology Standards Directory posted on the BTS web site.
  • Semiannual updates to the BTS Technology Standards Directory.
  • Standards consulting as it relates to project planning and execution.

Exceptions to Standards   

  • Process for considering exceptions to established standards.

Billable Service Features (not included in the standard cost)

There are no additional costs for these services.

Customer Responsibilities

Comply with Corporate Technical Standards.

Raise Exceptions with the assigned Technology Business Consultant should current technical standards be unable to meet identified business needs.

Service Hours,  Support and Scope

The Technology Standards Directory is posted on the PortlandOregon.gov web site and is available 24 hours daily to City employees and public users, except during times when the web site may be down. 

Inquiries may be made during business hours 8am-5pm Monday – Friday.

Service Level Targets

Semiannual review and update of the BTS Technology Standards Directory, usually conducted in the Spring and Fall of each calendar year.

Interim updates are made as needed.

Exception decisions typically made within 3 weeks of request.

Service Initiation

No special process to comply with established standards.

Requests for exceptions made with the Technology Business Consultant assigned to the bureau.