Front Desk: 503-823-5198
BTS HelpDesk: 503-823-5199
1120 SW 5th Avenue, Suite 450, Portland, OR 97204
BTS has developed a set of Information Technology Standards to provide a consistent set of technology components and tools. This results in efficiencies in purchasing, installation and maintenance of the City of Portland's Information Technology infrastructure.
All technology requests that do not conform to the Technology Standards will require approval as an exception. BTS customers must work with their Technology Business Consultant to fill out the Exception Request Form. Consultant involvement is important to assist the customer in considering standard alternatives.
Exception requests are reviewed by the BTS Infrastructure Board. Decisions are typically issued in 1 to 3 weeks, after receiving management approval from the customer's bureau, depending on the complexity of the request.
Exception Request Form
Must be completed by your Bureau's Technology Business Consultant. Note that management approval from within the customer's bureau is required as part of the approval process.
Use this link to view the status of an exception request. It may also be used to view all existing exception requests. This may be helpful if you are thinking of making an exception request, and wish to see if a similar request has been made previously
Spring 2013 - Adopted by Project Oversight Committee 4/9/2013
Version 1.1 - Adopted by Project Oversight Committee 12/23/2008.
Roadmap document as of 7/29/2009. Includes Microsoft and Adobe
How the Applications Database is updated
Partial list of bureau owned applications (as provided to BTS) - updated 12/31/11.
Form for requesting the addition or deletion of an application (in the Applications Database)