Front Desk: 503-823-5198
BTS HelpDesk: 503-823-5199
1120 SW 5th Avenue, Suite 450, Portland, OR 97204
Service Level Agreement and Service Catalog
This Service Catalog and accompanying Service Agreement (SLA) together define the standard services offered by the Bureau of Technology Services (BTS), and the responsibilities shared by BTS and customers/partners for effectively providing those services.
Services listed in this catalog and the BTS Service Agreement are updated annually and published as part of the City’s annual budget process. (Subject to the OMF budget development schedule.)
FY 2013-14 Budget Process
Rates contained in this iteration of the Service Catalog will be updated following the approval of the FY 2013-14 budget City Council.