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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

Products

Service Level Agreement and Service Catalog

This Service Catalog and accompanying Service Agreement (SLA) together define the standard services offered by the Bureau of Technology Services (BTS), and the responsibilities shared by BTS and customers/partners for effectively providing those services.

Annual Review

Services listed in this catalog and the BTS Service Agreement are updated annually and published as part of the City’s annual budget process. (Subject to the OMF budget development schedule.)

FY 2013-14 Budget Process

Rates contained in this iteration of the Service Catalog will be updated following the approval of the FY 2013-14 budget City Council.

Questions concerning this catalog should be referred to Liz Mitchell, 503-823-5875

 

Looking to find something quickly in this catalog?  Press [Ctrl +F]


Heartbleed Security Notice

A serious security vulnerability known as "Heartbleed" was recently discovered in OpenSSL, a popular software library commonly used by many websites on the internet to encrypt communication between a user's computer and a web server.

PortlandOregon.gov is NOT affected by this vulnerability as it does not use the OpenSSL software library. Please rest assured we are dedicated to protecting your security on this website.