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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

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E-Government-Portland Online: Video Services


Service Name Video  Services

BTS Service Owner

Business Solutions / eGovernment

Service Description

E-Government   services provides online video streaming services.

Included Service Features (included in the standard cost)

  • Online streaming video services for presentation of City Council meetings  
  • Provides online videos of regular City Council meetings, searchable by Council Agenda item number  
  • Limited term storage and backup for posted video  
  • At manager discretion staff are available to consult on new projects for up to 3 hours to assist in scoping and feasibility.  Continuing beyond this limit will require the submission of a project request and the creation of an internal order for billing. 

Billable Service Features (not included in the standard cost)

In addition to supporting the core program - Video Services:

  • Staff are also available for billable project services.   
  • Hourly rates for Business Solutions staff are listed in the BTS FY 14-15 Rates. (BTS Rates)

Customer Responsibilities

  • Identify and provide contact information for the bureau’s web content manager  
  • Attend content management training before receiving permission to post video content.

Service Hours,  Support and Scope Availability 24x7  (excluding   scheduled maintenance)

Standard business hours 8:00am - 5:00pm  M-F

Service Level Targets

Average  99.5% annual uptime for PortlandOnline/   (Excluding scheduled maintenance)

Service Initiation

To initiate service, you   can do one of the following: