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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

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Enterprise Service Support (Mainframe)


BTS Division

Production Services


Closed to new applications/services


EnterpriseServer (Mainframe)  Support

Standard Service Features

The IBM Z890-210 enterprise server provides a highly reliable, high performance-computing platform for mission-critical applications, e.g., the Portland Police Data System (PPDS) and Lien Accounting.  Services provided include:

  • High-speed online access
  • 8 MSU (million service units) rating
  • Fault-tolerant RAID disk subsystem
  • Backup and off-site storage of data (see “Data Backup”)
  • Job scheduling and execution
  • Automated file transfer to other systems
  • Administration of operating system and supporting components

Optional Service Features


Delivery Scope

Closed to new applications

Service Hours

Mainframe availability - 24x7x365 (excluding scheduled maintenance)

Standard business hours 8:00am - 5:00pm  M-F

BTS HelpDesk  7:00am - 4:30pm  M-F  503-823-5199

User Responsibilities

Bureau Management Approval

Service Initiation

Closed to new applications (Exceptions may requested)

Contact your Technology Business Consultant

Service Support

Please contact the BTS HelpDesk  503-823-5199

Standard Costs

Rates determined annually by formula.  Contact OMF Business Operations

Optional Costs


Service Targets

Annual average uptime  - 99.96% (Excluding scheduled maintenance)

 Additional Information