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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

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Moves

 

 

Service Name

Technology Moves

 

BTS Service Owner

 Support Center and Communications

Service Description

Small or Standard Moves

Moving a small number of workstations (fewer than 25), peripherals, and phones, to a location already wired to the City’s network within the same building, on the same floor.  No data port relocation, connectivity, or switch capacity issues.

Large or Non-Standard Moves

Moving a large number of workstations (25+), peripherals, and phones.

A non-standard move is any number of workstations to another location (building or floor),  to a location not already wired to the City’s network or that requires new or relocated data ports, connectivity, or resolution of switch capacity issues.

Included Service Features (included in the standard cost)

  •  All moves are billable

Billable Service Features (not included in the standard cost)

Includes, but not limited to:

  • Workstation/peripheral disconnect and preparation at point of origin and reconnect of Workstation/peripherals at destination
  • Move of the physical equipment
  • Installation of switches and data ports (and associated cabling) for data lines and phones
  • Phone service relocation
  • Establish network connectivity at new sites for locations not currently on the City network. Note: This can be a significant project by itself depending on the location.
  • Installation/relocation of security systems including video, alarm, and intercom services.
  • Project estimates
  • BTS Rate Sheet FY 14 - 15

Customer Responsibilities

  • Abide by City Admin rules concerning use of City property/resources
  • Project approval by customer Manager/Supervisor
  • Provide access to workstations, etc. during disconnection and reconnection phases.
  • Complete move request form to fill in details of move request

Service Hours, Support and Scope

The scope is all City Bureaus for city owned workstations, and peripherals and phones.

Standard support available during business hours 8:00am - 5:00pm M-F

Service Level Targets

  • Average Help Desk customer satisfaction ratings of 4 or higher (Scale of 1-5 )

Service Initiation

To initiate service, you can:

  • Enter a service ticket through the “Technology Move Requests” at:

http://helpdesk.city/ProcessManager/Portal/Template100.aspx?PageID=13325f81-69cc-4f49-bce1-48607b96250c

  • For large/non-standard moves contact your Technology Business Consultant.