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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

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Storage Management

 

BTS Division

Production Services

Description

Manages and maintains City storage systems including the Storage Area Network (SAN), which provides three tiers of storage performance.

Standard Service Features

  • Adding, modifying, and removing storage provisioned to servers
  • Performance tuning and optimization
  • Capacity planning

Disk is purchased in 50GB increments, with a one-time setup fee and ongoing annual charge per increment based on the Tier of storage purchased:

  • Tier 1 storage is high performance, higher cost storage used in situations where less performing disk is inadequate, such as large, high-performance databases.
  • Tier 2 storage is normal performance, medium cost storage used for most business needs like application servers, database servers, and active file shares; not acceptable for high performance needs.
  • Tier 3 storage is low performance, low cost storage used for archival needs like infrequently accessed files; not acceptable for databases or most applications.

BTS will assist you in assessing your requirements to determine the Tier of storage that best meets the business need.

Optional Service Features

 

Delivery Scope

Available to City bureaus

Service Hours

Standard business hours 8:00am - 5:00pm  M-F

BTS HelpDesk  7:00am - 4:30pm  M-F  503-823-5199   btshelpdesk@portlandoregon.gov

User Responsibilities

  • Users must have an active network account for connectivity
  • Written supervisor authorization and billable SAP object code

Service Initiation

  • To request addition or removal of a server or storage from a bureau’s inventory, please contact BTS HelpDesk  503-823-5199  
  • To request storage planning assistance begin with contact your bureau Technology Business Consultant

Service Support

To report server or storage  related problems, please contact theBTS HelpDesk  503-823-5199

Standard Costs

  • One Time Setup:  $541.30 per 50GB increment
  • Annual Charge per 50GB increment:

    • Tier 1:  $562.44
    • Tier 2:  $393.71
    • Tier 3:  $224.98

Optional Costs

 Addition of  specialized storage devices - TBD by nature/type of device requested

Service Targets

Operational uptime  for the SAN 99.996% (Excluding scheduled maintenance)

Additional Information

If business needs for assigned storage change, please contact the Helpdesk for assistance.  After allocation, if storage is used in a manner that is not compatible with the Tier of storage selected, BTS will adjust the storage Tier as required and bill accordingly.