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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

Wireless Email/Calendar Sync

 

 

Service Name

Wireless Email & Calendar Sync

BTS Service Owner

Communications

Service Description

Support for the wireless sync of Outlook email and calendar on City owned, City standard mobile devices (smartphones and tablets)

Included Service Features (included in the standard cost)

Communications offers:   

  • Initializing of service
  • Applying and maintaining billing for   service
  • Termination of service
  • Support of wireless synchronization of user email and calendar data between Exchange/Outlook and City owned, City standard mobile devices.

Billable Service Features (not included in the standard cost)

Recurring monthly BTS admin fees per device syncing.

BTS Rate Sheet FY 14 - 15 Telecom Tab

Customer Responsibilities

Abide by City Admin rules concerning use of City property/resources

Service Hours, Support and Scope

Standard support available during business hours 7:30 am – 4:00 pm M-F

Service Level Targets

Same or next day initiation of service.This does not include processing time for equipment to be purchased. If equipment and service are requested together, possible same or next day equipment replacement depending on stock on hand with appointment at Communications center or within 5-7 business days of notification either by appointment at Communications center or through interoffice mail..

Service Initiation

To   initiate new service or terminate service, you can: 

  •   Contact your Bureau Phone Coordinator

To initiate troubleshooting of current equipment you can do one of the following:

 


FORM: Personal Wireless Sync Request(updated 07-01-13)

For Wireless Synchronization of a Personal Electronic Device with the City of Portland Exchange Email Service.