Front Desk: 503-823-5198
BTS HelpDesk: 503-823-5199
1120 SW 5th Avenue, Suite 450, Portland, OR 97204
In the event of an unforeseen technology outage, the Bureau of Technology Services will implement an Emergency Communication Procedure. This methodology has been created to ensure excellent communications, both internally and externally to our customers during an outage event.
The purpose of this document is to provide communication procedures for the handling of Emergency or High priority service outages in BTS by the BTS Help Desk. Updated 06-15-12
Updated and Adopted by BTS Bureau Leadership 10-19-10
This table is used to establish the priority given to incoming incidents and Service Requests to the BTS Help Desk. Priority is determined based upon business impact and the urgency of the situation. Updated 06-22-12