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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204


Service Level Agreement and Service Catalog

This Service Catalog and accompanying Service Agreement (SLA) together define the standard services offered by the Bureau of Technology Services (BTS), and the responsibilities shared by BTS and customers/partners for effectively providing those services.

Annual Review

Services listed in this catalog and the BTS Service Agreement are updated annually and published as part of the City’s annual budget process. (Subject to the OMF budget development schedule.)

FY 2013-14 Budget Process

Rates contained in this iteration of the Service Catalog will be updated following the approval of the FY 2013-14 budget City Council.


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