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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

Police Project Management

 

 

Service Name

Police Project Management

BTS Service Owner

Police IT Division

Service Description

Police IT supports the effective implementation of the Police Bureau’s business and technology strategic objectives by using   industry recognized project management processes and disciplines and   direction to projects.

Included Service Features (included in the standard cost)

Police IT Division provides :

  •   Project Definition and Business Case Development
  •   Committee Approvals
  •   Business Process Analysis
  •   Requirements Definition
  •   Budget Preparation and Management
  •   Scheduling
  •   Resource Management
  •   Risk and Issues Identification, Assessment, and Management
  •   Procurement/Solicitation (RFI, RFP, Sole Source Development, Contract and City Ordinance Assurance)
  •   Vendor Selection and Management
  •   Status Reporting
  •   Post Project Completion Survey and Reporting
  •   Project Portfolio Management
  •   Stakeholder and Communications Management
  •   Project Selection and Prioritization
  •   Sustainment Planning
  •   Scope Management
  •   Quality Management

Billable Service Features (not included in the standard cost)

Includes, but not limited to:

  •   Additional Project management services for projects undertaken via BTS Flexible Services

Customer Responsibilities

  • Projects must be approved by Division Command and the Assistant Chief Services Branch
  • Project funding, both one-time and on-going must be identified
  • Abide by City Admin rules concerning use of City property/resources and the Technology Services Policies & Admin Rules. All technology project requests must be initiated in accordance with the Service Initiation process listed below.

Service Hours, Support and Scope

Available to Portland Police Bureau technology related projects.  
Standard available during business hours 8:00am - 5:00pm  M-F

Service Level Targets

  • Average Help Desk customer satisfaction ratings of 4 or higher (Scale of 1-5 )

Service Initiation

To initiate service, you can do one of the following:

  1. Enter a service ticket at: http://helpdesk.city/ProcessManager/Login.aspx?ReturnUrl=%2fProcessManager%2fdefault.aspx  
  2. Call   the BTS HelpDesk between 7:00am - 4:30pm M-F at: 503-823-5199  
  3. Send an email to:  police.helpdesk@portlandoregon.gov