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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

Police Applications Support



Service Name

Police Applications Support

BTS Service Owner

Police IT Division

Service Description

Police Applications Support Program provides dedicated BTS staff to the Portland   Police Bureau (PPB) to provide application development and support services   for a specific application, or a set of applications.

Included Service Features (included in the standard cost)

  • Executive and management level consulting for defining and developing law enforcement centric technology   strategies.
  • Application planning, design, development, testing, implementation, and maintenance services.
  • Application integration and custom interfaces between software applications.
  • User interface design for Software applications.
  • Configure Commercial Off the Shelf (COTS) applications to meet the Bureau’s business need.

Police IT Division Manager will work with PPB to evaluate the necessity of dedicated staff and determine the skill set necessary to   support the applications/systems requested by the bureau. BTS will establish appropriately skilled positions to support a PPB specific or multi-bureau application, subject to bureau funding and authorization through City budgetary and HR processes.

Standard costs varies with job classification of staff.   See the BTS FY 13-14 rates for more information.

See Flexible Services Program for more information regarding   consultant rates.

Billable Service Features (not included in the standard cost)

BTS services outside of Police Application support may be  billable.

Customer Responsibilities

  • Authorization for the addition of additional staff
  • Identified and secured ongoing funding
  • Formal submission of a decision package establishing the new position in the next budget process.

Service Hours,  Support and Scope

Please contact the BTS Police IT Division Manager – Mark Ellwood 503-823-0301

Service Level Targets

These are determined and agreed upon by Portland Police Bureau and BTS Police IT Division

Service Initiation

Please contact the BTS Vertical Applications Manager – Mark Ellwood 503-823-0301