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Office of Management & Finance

Bureau of Technology Services

Front Desk: 503-823-5198

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 450, Portland, OR 97204

Police PPDS Application Support

 

 

Service Name

 PPDS (Portland Police Data System) Application Support

BTS Service Owner

Police IT Division

Service Description

PPDS was developed by City personnel as the Police Records Management System (RMS) and PPDS continues to perform this function after more than 30 years. 

Support for PPDS includes maintenance and support of the programs, interfaces, tables, data, security and required modification to other systems and services.  Also included are configuration of the system through table entries and maintenance of user security system entries and roles. When required, system error diagnosis and remediation services are provided for application level problems.

Included Service Features (included in the standard cost)

  • Maintenance and support of PPDS programs  
  • Maintenance and support of PPDS configuration and log tables  
  • Maintenance and support of system user and security tables  
  • Monitoring and support of system data table and log files  
  • Monitoring and support of PPDS system interfaces  
  • Maintenance and support of custom and scheduled system reports  
  • Modifications and enhancements to system functionality  
  • Updates to GIS information for address and landmark validation  
  • Periodic purges of obsolete case data  
  • System error diagnosis and system error remediation  
  • 24x7 on-call support

Billable Service Features (not included in the standard cost)

      N/A

Customer Responsibilities

Service Hours, Support and Scope

PPDS availability 24x7 (excluding scheduled maintenance)

Standard support hours: 24x7 (on-call)

BTS HelpDesk 7:00am - 4:30pm  M-F 503-823-5199 btshelpdesk@portlandoregon.gov

Service Level Targets

  • Average Help Desk customer satisfaction ratings of 4 or higher (Scale of 1-5 )

Service Initiation

To initiate service, you can do one of the following: