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Office of Management & Finance

Office of the Chief Administrative Officer

Next-Gen 911

Next Generation 9-1-1 (NG9-1-1) is the future of public safety answering systems. The technology behind current 9-1-1 has changed little over the past 40 years continuing to rely on “copper wires” even as the rest of us have become increasingly dependent on wireless communication tools. NG9-1-1 will bring 9-1-1 technology into the wireless age while improving service to citizens with functions such as text messaging, video transmissions, geographic optimization, and greater interoperability among responding agencies. NG9-1-1 is also critical to ensuring the full availability of 9-1-1 services to the hearing and speech impaired and to non-English speaking callers.

For more information on NG9-1-1, please  contact Maureen Kinzel-Grubbs with the Bureau of Technology Services at maureen.kinzel-grubbs@portlandoregon.gov or at 503-823-3497 or Laura Wolfe with the Bureau of Emergency Communications at laura.wolfe@portlandoregon.gov or at 503-823-4762.