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City of Portland

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3.21.180 Increasing Public Access

(Amended by Ordinance No. 186416, effective February 7, 2014.)

A.  The Director shall work with the Committee to make complaint forms available in formats and locations to reach as many community members as possible.

B.  The Director shall work with the Committee to develop programs to educate the public about IPR and the importance of reporting problems. 

C.  The Director shall work with the Committee to develop programs to educate Bureau personnel on the complaint process, mediation, and IPR activities.  Bureau personnel shall be informed that IPR is the primary means for citizens to file complaints. 

D.  IPR, Committee and Bureau shall develop guidelines for situations when a commander or supervisor in a precinct is directly contacted by a complainant with a complaint.  In general, they may intervene and attempt to resolve the complaint themselves, but they must also inform complainants that they can still file with IPR if they do not achieve satisfaction.