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City of Portland

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3.77.140 Communications with Complainant.

A. After the Ombudsman has decided whether or not to investigate a complaint, the Ombudsman shall inform the complainant.

B. The Ombudsman shall, if requested by the complainant, report the status of his or her investigation to the complainant.

C. After investigation of a complaint, the Ombudsman shall inform the complainant of his or her conclusion or recommendation and, if appropriate, any action taken or to be taken by the agency involved.